Leverage AI‑enabled tools and analytics to support implementation planning, workflow analysis, documentation, and client communications, improving efficiency, consistency, and quality of delivery.
Consult pre-sale and post-sale with key stakeholders to ensure project scope aligns with contracted customer expectations.
Conduct implementations/upgrades demonstrating a thorough knowledge and understanding of department procedures and guidelines.
Guide the client's decision-making to achieve maximum efficiency using Clinisys best practice recommendations.
Conduct training for the client as part of the overall implementation/upgrade process.
Provide input to process improvements by monitoring both client and departmental feedback.
Travel to client sites to install Clinisys software products following department procedures and guidelines.
Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship.
Resolve project issues or determine when escalation to senior staff or management is required.
Collaborates with and mentors other Professional Services Consultants to expand own and others' depth & breadth of Clinisys product knowledge.
Effectively organize and prioritize project tasks to ensure timely completion of projects assigned.
Complete other projects as assigned

Requirements

Bachelor of Science in Healthcare or Information Technology or related degree, or equivalent experience in the field
3+ years of experience in Life Sciences, Toxicology, or Environmental
5 years experience with laboratory information management systems or Clinisys software products and one year working with Clinisys applications
1+ years experience with programming languages (C#, Java, Python, etc)
1+ years of experience working in a consulting or implementation environment
Experience or exposure to utilizing AI tools, like Co-Pilot, to streamline processes and communication

Benefits

Health and wellness benefits
401 (k) Savings Plan
Stock incentive programs
Paid time off
Parental leave
Tuition assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

laboratory information management systemsClinisys software productsC#JavaPythonAI toolsimplementation planningworkflow analysisdocumentationprocess improvements

Soft Skills

customer satisfactionconsultingmentoringorganizationprioritizationcommunicationproblem-solvingcollaborationtrainingfeedback monitoring