Clinicorp Solutions

Mid-level Customer Success Analyst

Clinicorp Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Jaraguá do Sul • Brazil

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About the role

  • Work on revenue expansion within Clinicorp's customer base, ensuring continuous value generation for the customer and revenue for Clinicorp.
  • Lead strategic meetings, regular follow-ups and online training sessions, proactively engaging customers and aligning Clinicorp's solutions with the clinics' business objectives.
  • Support onboarding and the development of customers' management processes within the platform, promoting operational efficiency and greater maturity in the use of the contracted solutions.
  • Manage questions, objections and critical situations with empathy, clarity and agility, turning challenges into opportunities to strengthen relationships and grow the account.
  • Participate in online and in-person events, representing Clinicorp with messaging aligned to the value proposition and the customer-base growth strategy.
  • Execute and contribute to the continuous improvement of communication, support and account follow-up workflows, seeking efficiency, scale and revenue impact.
  • Work collaboratively with the CRM and Customer Marketing squads, ensuring alignment in the execution of expansion strategies and delivery of customer value.

Requirements

  • Bachelor's degree in Communications, Management, Dentistry or related fields.
  • Solid experience in Customer Success or Customer Experience, with strong knowledge of CS methodologies.
  • Experience managing relationships with dental clinics will be considered a significant plus.
  • Strategic mindset and the ability to influence change at operational levels.
  • High adaptability and resilience to operate in dynamic, high-pressure environments.
  • Strong ability to solve complex problems and perform critical analysis.
  • Excellent verbal and written communication, with the ability to influence and persuade.
  • Advanced data analysis skills and the ability to translate insights into practical actions.
  • Strong interpersonal skills, collaboration and teamwork.
  • Organization, time management and systemic thinking.
  • Collaborative attitude, able to act as a technical reference and support the development of the team.
Benefits
  • Caju Food Card
  • Cultural Allowance
  • Quarterly Bonus
  • Study Assistance
  • Wellhub - network of gyms and wellness apps for you and your dependents;
  • Conexa - digital health platform providing access to teleconsultations in various specialties and self-care programs;
  • Amil Health Plan;
  • Unimed Personal Health Plan*;
  • Life Insurance;
  • CliniCare Kids - Financial assistance for daycare or nanny (with employment contract) for children aged 0 to 6;
  • CliniCare Baby - BRL 400 monthly for up to 3 months after birth to purchase supplies and essential items for the baby;
  • Empresa Cidadã Program (extended maternity and paternity leave);
  • BTG financial consulting;
  • Day off during the birthday month;
  • Transportation voucher;
  • Food area with fruit and coffee*
  • CliniLounge (decompression area for rest and games)*
  • Exclusive partnerships: discounts at commercial establishments in Jaraguá do Sul and the surrounding region, such as restaurants, colleges and others*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessCustomer ExperienceCS methodologiesdata analysis
Soft Skills
strategic mindsetinfluence changeadaptabilityresilienceproblem solvingcritical analysisverbal communicationwritten communicationinterpersonal skillsteamwork
Certifications
Bachelor's degree