Clinicorp Solutions

Customer Success Analyst, Senior

Clinicorp Solutions

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Manage a portfolio of clients with a primary focus on expanding revenue within the base, acting consultatively to increase adoption, maturity of use, and value realization of Clinicorp products.
  • Lead client relationships throughout the journey, ensuring a consistent and strategic experience that is results-oriented and supports sustainable growth.
  • Analyze operational, financial, and platform usage data to identify expansion opportunities, anticipate risks, and drive personalized action plans.
  • Actively educate clients about the Clinicorp product ecosystem, connecting features, solutions, and use cases to the realities of clinical management.
  • Conduct strategic meetings, results presentations, and online trainings, clearly demonstrating the platform's impact and return on investment.
  • Support clients in integrating and evolving their processes within the platform, increasing the usage and depth of the contracted solutions.
  • Manage critical situations and complex challenges, preserving relationships and unlocking growth opportunities through problem resolution.
  • Execute, maintain, and propose improvements to team workflows, playbooks, and processes with a focus on scalability, efficiency, and revenue impact.
  • Work collaboratively with Product, CRM, and Customer Marketing to ensure strategic alignment in expansion initiatives.
  • Represent the Customer Success team at online or in-person events when requested, delivering messaging aligned with the company's growth strategy.
  • Serve as a technical and strategic reference within the team, supporting onboarding and the development of other analysts, especially on topics related to revenue expansion and client management.

Requirements

  • Bachelor's degree in Communication, Management, Dentistry or related fields.
  • Solid experience in Customer Success or Customer Experience, with strong command of CS methodologies.
  • Experience managing relationships with dental clinics will be considered a significant advantage.
  • Strategic vision and the ability to influence changes at the operational level.
  • High adaptability and resilience to operate in dynamic, high-pressure environments.
  • Strong problem-solving skills and critical analytical ability.
  • Excellent verbal and written communication skills, with the ability to influence and persuade.
  • Advanced data analysis skills and the ability to translate insights into practical actions.
  • Relationship-building skills, collaboration, and teamwork.
  • Organization, time management, and systems thinking.
  • Collaborative mindset, with the ability to act as a technical reference and support team development.
Benefits
  • Caju Meal Card
  • Culture Allowance
  • Quarterly Bonus
  • Education Assistance
  • Wellhub - network of gyms and wellness apps for you and your dependents
  • Conexa - digital health platform providing access to teleconsultations across specialties and self-care programs
  • Amil Health Plan
  • Unimed Personal Health Plan*
  • Life Insurance
  • CliniCare Kids - financial assistance for daycare or nanny services (with employment contract) for children aged 0 to 6
  • CliniCare Baby - R$ 400.00 per month for up to 3 months after birth to purchase supplies and essential baby items
  • Empresa Cidadã Program (extended maternity and paternity leave)
  • BTG financial consulting
  • Day off in the month of your birthday
  • Transportation allowance
  • Food area with fruit and coffee*
  • CliniLounge (relaxation area for rest and games)*
  • Exclusive partnerships: discounts at businesses in Jaraguá do Sul and the surrounding region, such as restaurants and colleges*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer success methodologiesstrategic planningproblem resolutionclient managementrevenue expansionoperational analysisfinancial analysisplatform usage analysistraining delivery
Soft Skills
communicationrelationship buildingcollaborationadaptabilityresilienceproblem-solvingcritical thinkingorganizationtime managementinfluence
Certifications
Bachelor's degree