Temporary Contact Center Agent
Clinica Sierra Vista
full-time
Posted on:
Location Type: Office
Location: Bakersfield • California • United States
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Salary
💰 $21 - $25 per hour
About the role
- Promptly answers inbound calls, greeting callers, identifying self and the agency, and helping provide quality customer service on every interaction.
- Probes for proper calling routing and completes call routing to ensure patient reaches intended destination.
- Serves as an operator for Clinica Sierra Vista inbound and outgoing calls and ensures the patient is transferred or referred to the correct department.
- Schedules/reschedules appointments.
- Answers phone in appropriate manner.
- Probes for all required patient/customer information, including demographic and appointment needs.
- Pre-screens for ability to meet financial obligations of visit, checks for eligibility to appropriate special funded programs.
- Pre-registers patients to include entry of all demographic information.
- Communicates financial requirements to patient such as co-pay so ensure that patient is prepared.
- Verify insurance eligibility as allowed.
- Follows-up with patients, to include upcoming appointments, re-scheduled appointments, and resolution of patient’s inquiry.
- Participates in Quality Improvement activities and training programs as required and/or appropriate.
- Maintains confidentiality of all patient information received verbally, electronically or in writing.
- Must be willing and able to change work shifts to meet patient and departmental needs.
- Ensures specialty reports are tasked as appropriate for review.
- Contacts/expedites connection with language line as directed.
- Identifies patient needs to ensure the patient is provided complete and accurate information regarding their care.
- Processes required transactions via mainframe or web-based applications.
- Maintains a thorough knowledge of the company and patient programs, policies, and technology.
- Performs other work-related duties as required.
Requirements
- High school diploma or completion of General Equivalency Degree (GED)
- Must be computer proficient and able to appropriately utilize an HER/EPM system
- Able to type a minimum of 25 WPM and 10-Key
- Excellent customer service skills
- Good communication skills: ability to speak clearly, concisely and respectfully over the telephone.
- CA driver’s license and clean driving record.
- Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.
Benefits
- Competitive pay which matches your abilities and experience
- Health coverage for you and your family
- Generous number of vacation days per year
- A robust wellness plan and health club discounts
- Continuing education assistance to grow and further your talents
- 403(B) plan with company matching