Clinica Sierra Vista

Security Engineer

• The Security Engineer III plays a critical role in designing and implementing advanced security measures to protect the organization’s IT infrastructure from evolving cyber threats.
• They lead efforts to identify vulnerabilities, conduct penetration testing, and implement complex security controls.
• The Security Engineer III works closely with IT and development teams to ensure security best practices are integrated across the organization.
• They are also responsible for creating and maintaining the organization’s incident response plan and overseeing the execution of incident response during a security breach.

Security Engineer III

Call Center Representative

• Promptly answers inbound calls, greeting callers, identifying self and the agency, and helping provide quality customer service on every interaction.
• Probes for proper calling routing and completes call routing to ensure patient reaches intended destination.
• Serves as an operator for Clinica Sierra Vista inbound and outgoing calls and ensures the patient is transferred or referred to the correct department.
• Schedules/reschedules appointments.
• Answers phone in appropriate manner.
• Probes for all required patient/customer information, including demographic and appointment needs.
• Pre-screens for ability to meet financial obligations of visit, checks for eligibility to appropriate special funded programs.
• Pre-registers patients to include entry of all demographic information.
• Communicates financial requirements to patient such as co-pay so ensure that patient is prepared.
• Verify insurance eligibility as allowed.
• Follows-up with patients, to include upcoming appointments, re-scheduled appointments, and resolution of patient’s inquiry.
• Participates in Quality Improvement activities and training programs as required and/or appropriate.
• Maintains confidentiality of all patient information received verbally, electronically or in writing.
• Must be willing and able to change work shifts to meet patient and departmental needs.
• Ensures specialty reports are tasked as appropriate for review.
• Contacts/expedites connection with language line as directed.
• Identifies patient needs to ensure the patient is provided complete and accurate information regarding their care.
• Processes required transactions via mainframe or web-based applications.
• Maintains a thorough knowledge of the company and patient programs, policies, and technology.
• Performs other work-related duties as required.

Temporary Contact Center Agent

Data Entry

• Support efficient document management by digitizing, organizing, and maintaining records.
• Operate scanning equipment, ensuring the accurate entry and indexing of data into digital systems.
• Maintain compliance with document retention policies.
• Provide excellent customer service by responding to document-related inquiries, resolving filing issues, and assisting with retrieval requests.
• Collaborate with various business teams to enhance document accessibility, with a focus on accuracy, security, and efficiency.
• Conduct quality control checks on scanned and uploaded documents to ensure accuracy and compliance.
• Assist with troubleshooting technical issues related to document scanning and storage systems.
• Follow data entry and document retention policies to maintain confidentiality and security.
• Monitor inventory levels of document management supplies (e.g., file folders, scanner ink) and coordinate replenishment.
• Assist in developing and improving document management workflows and protocols.
• Provide assistance with interdepartmental document-sharing needs.
• Performs other duties as may be required.

Temporary IT Data Entry Clerk

Compliance

• Assist in the development, implementation, and management of Clinica Sierra Vista’s (CSV) Compliance Program and Risk Management Plan.
• Ensure that all regulations are being followed and produce detailed reports to the supervisor based on observations.
• Provide safety and privacy support for compliance initiatives and policies.
• Take part in developing processes necessary for CSV and external agencies to remain compliant with new regulatory requirements.
• Work closely with the Manager-Compliance, Risk and Compliance Analyst II, and other departments.
• Conduct audits at clinics and internally from a risk perspective.

Risk and Compliance Analyst I

• Assisting in the development, implementation, and management of Clinica Sierra Vista’s Compliance Program and Risk Management Plan
• Ensures that all regulations are being followed and produces detailed reports to the supervisor based on Compliance and Risk Coordinator observations
• Provides safety and privacy support for compliance initiatives and policies
• Conducting regular on-going review of Compliance Plan and Risk Management Plan
• Tracking regulatory updates from agencies such as The Joint Commission (TJC), HRSA, OSHA, FTCA, and revising annual compliance and risk employee trainings
• Assisting the Compliance and Risk Manager in completing submissions to regulators
• Conducting audits at clinics and internally from a risk perspective

Risk and Compliance Analyst II

• Provides strategic leadership for the development, implementation, and continuous improvement of the organization’s Compliance Program.
• Oversees day‑to‑day operations of the Compliance Program to ensure prevention of illegal, unethical, or improper conduct.
• Ensures adherence to BPHC and FTCA requirements, including Clinical Standards and Clinical Guidelines.
• Oversees implementation, training, and monitoring of the Red Flag Rule.
• Directs credentialing and privileging processes for licensed providers; ensures compliance with FTCA deeming regulations.
• Ensures required checks of OIG and GSA exclusion lists for all employees, medical staff, and contractors.
• Leads independent investigations of alleged unethical or improper conduct; ensures corrective actions are implemented and monitored.
• Oversees periodic review and revision of Standards of Conduct in collaboration with the CHRCO.
• Coordinates with other departments to ensure compliance issues are appropriately investigated and resolved; consults with legal counsel on complex matters.
• Directs uniform handling of compliance violations and ensures appropriate investigative procedures are followed.
• Serves as an independent review body for compliance concerns in the absence of the CHRCO.
• Provides strategic oversight of risk identification, trend analysis, and prioritization of improvement initiatives; guides staff in implementing corrective actions and preventive strategies.
• Ensures organizational compliance with all state and federal regulations related to patient safety, quality improvement, and risk mitigation.
• Oversees investigations of incident reports, patient complaints, and patient care issues; ensures timely follow‑up and directs staff in developing safety improvements based on identified risks.
• Leads the development, implementation, and annual review of the organization’s Risk Management Plan.
• Serves as a senior liaison between practitioners, malpractice carriers, and insurance risk managers; supports the CHRCO in risk‑related negotiations and educational initiatives.
• Provides executive oversight of the incident reporting system, ensuring effective policies, training, and reporting mechanisms are in place.
• Directs the flow of incident information to medical staff and nursing peer review processes; utilizes benchmarking data to inform decision‑making.
• Oversees development of loss control measures related to patient care complaints, access to care, and treatment concerns.
• Prepares litigation risk summaries for outside legal counsel, the CEO, and the CHRCO; manages claim documentation and ensures adherence to Claims Management Procedures.
• Leads the design and implementation of preventive risk management programs; ensures staff receive ongoing training in documentation, reporting, and risk‑related procedures.
• Serves as the organization’s expert resource on risk reduction, maintaining current knowledge of industry trends and best practices.

Associate Director – Compliance & Risk Management

Medical Director

• The Pace Medical Director is an Internal Medicine Physician or Geriatrician working under the supervision of the Chief Medical Officer.
• This hybrid position has admin and clinical duties.
• As a clinician, the Pace Medical Director provides primary medical care services to CSV PACE (Program of All Inclusive Care for the Elderly) participants, including health assessments, development of a plan of care in collaboration with the interdisciplinary team, and evaluation of effectiveness of the plan of care.
• During the admin time, the PACE medical director will collaborate with CSV staff and external stakeholders for the creation, planning, implementation, and monitoring of the Pace Program.

Medical Director – PACE

Director

• The PACE Director, RN is responsible for providing executive leadership and oversight of all operational and clinical aspects of multiple PACE Interdisciplinary Teams (IDTs).
• This role ensures participants receive timely access to services, high-quality care, and excellent customer service while maintaining compliance with CMS, DHCS, and PACE program standards.
• The Director RN oversees the equitable distribution of resources across center-based and support service operations, including the PACE clinic, day center, transportation, home care, therapies, nutrition, 24/7 nurse line, and social/behavioral health services.
• Serving as the senior liaison between Center Operations and Support Service leadership, the Director RN is accountable for administrative, operational, and clinical outcomes across multiple IDTs.

PACE Director, RN

Therapist

• Provides individual, group and family psychotherapy services
• Screens adults and/or children for appropriateness of treatment
• Conducts psychosocial assessments and diagnoses mental health and co-occurring disorders
• Develops network of community resources and maintains liaison with these resources
• Keeps accurate, up-to-date records on clients served
• Collaborates with interdisciplinary team of health professionals

Therapist I-BH

• The Licensed Therapist IBH works in the integrated or collaborative care model within a Community Health Center and is an advanced psychotherapy position.
• The therapist in this setting provides care to patients with Mild to Moderate behavioral health, substance use disorder and co-occurring treatment needs.
• This person provides warm hand-off consultations with primary care providers (PCP) and health center patients; develops treatment plans with the patient and medical team; delivers brief psychotherapy and psychoeducation interventions; provides assessments to appropriately identify and coordinate client’s care; coordinates psychiatric and medical services with the patient’s overall treatment plan; and meets minimum productivity standards of the agency.

Licensed Therapist, IBH

Manager

• Will co-manage and collaborate on patient cases with Care Coordinators (CCs) and Outreach Workers to ensure that patients receive high-quality care
• Assist medical personnel with special procedures, minor surgical procedures and/or diagnostic exams
• Assess and monitor patients’ conditions and notify provider for disposition
• Prepare and administer medications as directed by provider order or standing orders, following established protocols
• If, State certified, initiate and maintain Intravenous solutions as prescribed by provider, following established protocols
• Maintain equipment and supplies and identify and arrange for equipment needing repair
• Apply principles of aseptic technique and infection control
• Monitor patient flow and assign/direct other personnel as needed
• Provide medical information and education to patients, following established protocols and policies
• Document pertinent patient information, assessment and nursing procedures, following established protocols
• Maintain patient confidentiality
• Demonstrates clinical knowledge and skill in the care of the newborn, infant, toddler, child, adolescent, adult and geriatric patients ranging from 0-100+ years of age
• Other duties as required

Case Manager – LVN

• Will co-manage and collaborate on patient cases with Care Coordinators and Outreach Workers to ensure that patients receive high-quality care
• Perform patient care functions as prescribed by provider following established protocols, policies, and procedures
• Assist medical personnel with special procedures, minor surgical procedures and/or diagnostic exams
• Assess and monitor patients’ conditions and notify provider for disposition
• Prepare and administer medications as directed by provider order or standing orders
• Maintain equipment and supplies and arrange for equipment needing repair
• Provide medical information and education to patients
• Document pertinent patient information and maintain patient confidentiality
• Demonstrate clinical knowledge and skill in the care of patients ranging from 0-100+ years