Clinica Sierra Vista

Manager

• Responsible for assisting the client to complete appropriate releases of information important to client compliance with individual plans of care.
• Advocates for clients when there is a problem in the service delivery system.
• Assists clients in identifying and correcting situations that contribute to mental health problems; performs crisis intervention counseling at a level not requiring licensure; and assist clinicians in planning the range of care needed to meet clients’ needs.
• Responsible for maintaining assigned case load and client contacts as required by contract requirements and/or program protocols.
• Candidates must be culturally competent and demonstrate ability to engage with patients of the multi-cultural backgrounds, nationalities, origins and diverse sexual preferences.
• Visits clients regularly in their homes and in the community to assess their home situations, deliver services, and determine if other services are required.
• Keeps accurate, up-to-date records on clients served in accordance with system standards.
• Prepares and delivers oral presentations to the public regarding Clinica Sierra Vista’s mental health services program.
• Works with other staff to develop community resources.
• Serves as liaison with other community agencies and schools.
• Develops and implements support and educational groups.
• Be available to translate for specific sessions, if qualified.

Case Manager – Behavioral Health

Network Engineer

• Manage and optimize the organization's network infrastructure
• Design, implement, and maintain network infrastructure, ensuring that all systems operate efficiently and securely
• Monitor network performance, resolve issues, and implement security protocols to protect the network from external threats
• Contribute to network expansion projects, collaborate with cross-functional teams to enhance network performance, and lead troubleshooting efforts for network issues
• Support the implementation of new technologies and network upgrades
• Improve overall network security and performance by configuring routers, switches, firewalls, and VPNs
• Mentor entry-level staff and provide technical support to end-users.

Network Engineer II

Security Engineer

• The Security Engineer III plays a critical role in designing and implementing advanced security measures to protect the organization’s IT infrastructure from evolving cyber threats.
• They lead efforts to identify vulnerabilities, conduct penetration testing, and implement complex security controls.
• The Security Engineer III works closely with IT and development teams to ensure security best practices are integrated across the organization.
• They are also responsible for creating and maintaining the organization’s incident response plan and overseeing the execution of incident response during a security breach.

Security Engineer III

Call Center Representative

• Promptly answers inbound calls, greeting callers, identifying self and the agency, and helping provide quality customer service on every interaction.
• Probes for proper calling routing and completes call routing to ensure patient reaches intended destination.
• Serves as an operator for Clinica Sierra Vista inbound and outgoing calls and ensures the patient is transferred or referred to the correct department.
• Schedules/reschedules appointments.
• Answers phone in appropriate manner.
• Probes for all required patient/customer information, including demographic and appointment needs.
• Pre-screens for ability to meet financial obligations of visit, checks for eligibility to appropriate special funded programs.
• Pre-registers patients to include entry of all demographic information.
• Communicates financial requirements to patient such as co-pay so ensure that patient is prepared.
• Verify insurance eligibility as allowed.
• Follows-up with patients, to include upcoming appointments, re-scheduled appointments, and resolution of patient’s inquiry.
• Participates in Quality Improvement activities and training programs as required and/or appropriate.
• Maintains confidentiality of all patient information received verbally, electronically or in writing.
• Must be willing and able to change work shifts to meet patient and departmental needs.
• Ensures specialty reports are tasked as appropriate for review.
• Contacts/expedites connection with language line as directed.
• Identifies patient needs to ensure the patient is provided complete and accurate information regarding their care.
• Processes required transactions via mainframe or web-based applications.
• Maintains a thorough knowledge of the company and patient programs, policies, and technology.
• Performs other work-related duties as required.

Temporary Contact Center Agent

Data Entry

• Support efficient document management by digitizing, organizing, and maintaining records.
• Operate scanning equipment, ensuring the accurate entry and indexing of data into digital systems.
• Maintain compliance with document retention policies.
• Provide excellent customer service by responding to document-related inquiries, resolving filing issues, and assisting with retrieval requests.
• Collaborate with various business teams to enhance document accessibility, with a focus on accuracy, security, and efficiency.
• Conduct quality control checks on scanned and uploaded documents to ensure accuracy and compliance.
• Assist with troubleshooting technical issues related to document scanning and storage systems.
• Follow data entry and document retention policies to maintain confidentiality and security.
• Monitor inventory levels of document management supplies (e.g., file folders, scanner ink) and coordinate replenishment.
• Assist in developing and improving document management workflows and protocols.
• Provide assistance with interdepartmental document-sharing needs.
• Performs other duties as may be required.

Temporary IT Data Entry Clerk

Compliance

• Assist in the development, implementation, and management of Clinica Sierra Vista’s (CSV) Compliance Program and Risk Management Plan.
• Ensure that all regulations are being followed and produce detailed reports to the supervisor based on observations.
• Provide safety and privacy support for compliance initiatives and policies.
• Take part in developing processes necessary for CSV and external agencies to remain compliant with new regulatory requirements.
• Work closely with the Manager-Compliance, Risk and Compliance Analyst II, and other departments.
• Conduct audits at clinics and internally from a risk perspective.

Risk and Compliance Analyst I

• Assisting in the development, implementation, and management of Clinica Sierra Vista’s Compliance Program and Risk Management Plan
• Ensures that all regulations are being followed and produces detailed reports to the supervisor based on Compliance and Risk Coordinator observations
• Provides safety and privacy support for compliance initiatives and policies
• Conducting regular on-going review of Compliance Plan and Risk Management Plan
• Tracking regulatory updates from agencies such as The Joint Commission (TJC), HRSA, OSHA, FTCA, and revising annual compliance and risk employee trainings
• Assisting the Compliance and Risk Manager in completing submissions to regulators
• Conducting audits at clinics and internally from a risk perspective

Risk and Compliance Analyst II

• Provides strategic leadership for the development, implementation, and continuous improvement of the organization’s Compliance Program.
• Oversees day‑to‑day operations of the Compliance Program to ensure prevention of illegal, unethical, or improper conduct.
• Ensures adherence to BPHC and FTCA requirements, including Clinical Standards and Clinical Guidelines.
• Oversees implementation, training, and monitoring of the Red Flag Rule.
• Directs credentialing and privileging processes for licensed providers; ensures compliance with FTCA deeming regulations.
• Ensures required checks of OIG and GSA exclusion lists for all employees, medical staff, and contractors.
• Leads independent investigations of alleged unethical or improper conduct; ensures corrective actions are implemented and monitored.
• Oversees periodic review and revision of Standards of Conduct in collaboration with the CHRCO.
• Coordinates with other departments to ensure compliance issues are appropriately investigated and resolved; consults with legal counsel on complex matters.
• Directs uniform handling of compliance violations and ensures appropriate investigative procedures are followed.
• Serves as an independent review body for compliance concerns in the absence of the CHRCO.
• Provides strategic oversight of risk identification, trend analysis, and prioritization of improvement initiatives; guides staff in implementing corrective actions and preventive strategies.
• Ensures organizational compliance with all state and federal regulations related to patient safety, quality improvement, and risk mitigation.
• Oversees investigations of incident reports, patient complaints, and patient care issues; ensures timely follow‑up and directs staff in developing safety improvements based on identified risks.
• Leads the development, implementation, and annual review of the organization’s Risk Management Plan.
• Serves as a senior liaison between practitioners, malpractice carriers, and insurance risk managers; supports the CHRCO in risk‑related negotiations and educational initiatives.
• Provides executive oversight of the incident reporting system, ensuring effective policies, training, and reporting mechanisms are in place.
• Directs the flow of incident information to medical staff and nursing peer review processes; utilizes benchmarking data to inform decision‑making.
• Oversees development of loss control measures related to patient care complaints, access to care, and treatment concerns.
• Prepares litigation risk summaries for outside legal counsel, the CEO, and the CHRCO; manages claim documentation and ensures adherence to Claims Management Procedures.
• Leads the design and implementation of preventive risk management programs; ensures staff receive ongoing training in documentation, reporting, and risk‑related procedures.
• Serves as the organization’s expert resource on risk reduction, maintaining current knowledge of industry trends and best practices.