Renewals Manager
Climb Channel Solutions NA
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Be a licensing expert and understand all the owned assets within a given account
- Strong understand of complex software quoting
- Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
- Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers
- Work closely with customer on renewal during the Customer Journey for optimal retention.
- Direct relationship with sales teams to drive expansions
- Review client requests with technical support, product management and regional sales team and escalate as necessary
- Identify at-risk accounts, and take appropriate action and/or escalate as needed
- Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
- Proactively start the procurement / renewal process three months prior to the renewal date to ensure on-time renewals
Requirements
- BA/BS preferred or equivalent experience
- 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
- Knowledgeable in privilege access management and cybersecurity best practices
- Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
- Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
- Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
- Competency with Salesforce and Customer Success Management platforms
- Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
- Excellent verbal and written communication skills.
Benefits
- healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
- paid company holidays
- meaningful bonus program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Annual Recurring Revenue (ARR)Annual Contract Value (ACV)Total Contract Value (TCV)privilege access managementcybersecurity best practicesSalesforceCustomer Success Management platforms
Soft skills
customer relationship managementproblem solvingmulti-taskingcommunicationcross-functional collaboration