Climate Action

Chief of Staff

• Collaborate with HR and Hiring Managers to streamline the hiring process, from sourcing candidates to onboarding.
• Assist directors with scheduling, correspondence, and administrative tasks.
• Oversee day-to-day operations, including facilities management and administrative processes.
• Plan and execute team-building initiatives to foster a positive work environment.
• Manage sales administration, optimize CRM processes, and support the sales team by designing and creating high-impact sales materials and presentations.
• Develop and implement AI-driven and technology-enhanced initiatives to boost sales, marketing and business performance.

Events

• Manage and maintain the ecosystem of Climate Action’s digital systems, tools, and platforms (CRM, marketing automation, event registration platforms, analytics, etc.) to ensure seamless operations.
• Manage Climate Action’s websites (primarily WordPress), including updates, plug-in management, security monitoring, content publishing workflows, and optimisation for performance, SEO, and AEO.
• Coordinate with internal programmers and external developers/designers to deliver website improvements and troubleshoot issues.
• Day-to-day ownership, setup, and management of our Swoogo event registration platform for each event, to ensure a seamless delegate experience.
• Partner with registration suppliers to ensure seamless integration of the Swoogo platform with the supplier's badge printing process and handheld badge scanning for managing room access.
• On-site troubleshooting on registration and data-related issues.
• Lead on the implementation, integration, and optimisation of new digital tools, ensuring alignment with business objectives.
• Oversee system adoption across departments, providing training, support, and clear documentation to ensure smooth transitions.
• Monitor platform usage and performance, providing regular reports and insights to ensure maximum ROI on technology investments.
• Collaborate with Marketing, Sales, Operations, and Event Delivery teams to streamline processes and enable effective cross-departmental working.
• Act as the first point of contact for troubleshooting and liaising with platform providers or technical support when required.
• Stay up to date with digital system innovations and best practices, advising on opportunities for improvement.
• Safeguard data quality, system security, and compliance with GDPR and other relevant regulations.

Chief of Staff

Digital Systems Manager, B2B Events