ClickUp

Implementation Specialist, Professional Services

ClickUp

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Collaborate closely with Strategic Services Consultants to execute strategic projects and initiatives for our customers.
  • Manage a small book of business yourself, with a focus on implementations and longer term strategic delivery.
  • Assist in the creation, end-to-end configuration, and optimization of a customer's ClickUp Workspace.
  • Participate in customer calls, document meetings, and record current state customer processes.
  • Create roadmaps to ensure our customer's are continuously receiving value.
  • Collaborate with cross-functional teams to escalate and resolve complex technical challenges when necessary.
  • Provide initial support for customer inquiries via email or the ClickUp platform.
  • Act as product expert and maintain a strong understanding of the platform's functionality and capabilities.
  • Provide exceptional customer service and build strong, long-lasting relationships.
  • Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.

Requirements

  • 3+ years prior experience in a consulting role, preferably with large strategic customers.
  • Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
  • Fluency in English is required, both spoken and written.
  • Demonstrated ability to work effectively and autonomously with global customers across different time zones.
  • Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
  • Excellent problem-solving and troubleshooting skills.
  • Outstanding written and verbal communication skills.
  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Self-motivated, proactive, and able to work independently.
  • Preferred experience in SaaS PPM software or collaborative work management (CWM).
Benefits
  • Equity
  • 401k
  • Health, Dental, and Vision insurance
  • Spending accounts
  • Life & Disability
  • Paid parental leave
  • Flexible paid time off
  • Enhanced employee assistance program
  • Employee wellness stipend
  • Professional development stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS configurationSaaS implementationSaaS customizationClickUpproblem-solvingtroubleshootingworkflow optimizationcustomer process documentationremote training
Soft Skills
customer-centric approachexceptional customer servicewritten communicationverbal communicationorganizational skillsself-motivatedproactiveautonomous workcollaboration