ClickTime

Customer Success Manager

• Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
• Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
• Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
• Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
• Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
• Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events

Senior Customer Success Manager

Content Marketing Manager

• Create content designed to build an audience: LinkedIn posts, executive ghostwriting, carousels, infographics, short-form copy, explainers, product walkthroughs, and occasional videos
• Use AI tools to scale production; ensure every piece is accurate, on-brand, and worth publishing
• Build awareness and engagement among finance and operations leaders through LinkedIn, industry discussions, professional communities, and other relevant channels
• Represent ClickTime at conferences and events through live coverage, on-the-ground interviews, and post-event recap content
• Stay current on B2B content trends, platform changes, and AI tools

Senior Customer Success Manager

B2B Content & Community Manager