Senior Customer Success Manager

ClickTime

Senior Customer Success Manager at ClickTime managing a set of strategic accounts. Focusing on retention and growth while utilizing AI for customer relationship management.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events

Requirements

What you’ll need

Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result
Proven track record of owning a B2B SaaS portfolio — building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes
Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus
Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ClickTime Website LinkedIn All Job Openings 11 - 50 employees ⚡ Productivity ☁️ SaaS Project Management
Productivity
SaaS ClickTime is a comprehensive time and resource management software platform that simplifies tracking, planning, and optimizing team hours. The platform offers features such as time tracking, expense tracking, time off management, resource management, project management, and project insights. ClickTime provides detailed insights into project costs, profitability, and staff utilization, making it a valuable tool for improving workforce efficiency and financial performance. It caters to a wide range of industries and helps organizations make better decisions with actionable data, enhancing productivity and client service through customizable tools and integrations. Senior Customer Success Manager 🔥 6 minutes ago 🇺🇸 United States – Remote 💵 $130k - $170k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events 🎯 Requirements
Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result
Proven track record of owning a B2B SaaS portfolio — building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes
Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus
Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Strategic Customer Success Manager 🔥 42 minutes ago Ashby 51 - 200 Website LinkedIn All Job Openings Strategic Customer Success Manager focusing on customer success and product adoption at Ashby. Building partnerships with enterprise customers to drive hiring excellence. 🇺🇸 United States – Remote 💵 $150k - $189k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager, Pharmacy Team 🔥 2 hours ago The Cigna Group 10,000+ employees ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Account Manager at Verity Solutions managing 340B pharmacy programs. Drive client performance, optimize outcomes, and build partnerships utilizing data-driven insights and operational expertise. 🇺🇸 United States – Remote 💵 $64.1k - $106.9k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Manager 🔥 2 hours ago Seismic 1001 - 5000 🛍️ eCommerce 📱 Media Website LinkedIn All Job Openings Senior Customer Success Manager facilitating product adoption and client retention at Seismic. Engaging with C-level executives and managing key accounts to drive business value. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 3 hours ago apexanalytix 201 - 500 🏢 Enterprise 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager serving as a Subject Matter Expert for clients at apexanalytix. Driving customer satisfaction and relationships while optimizing their use of APEX software solutions. 🇺🇸 United States – Remote 💰 Private Equity Round on 2020-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Manager 🔥 4 hours ago Petvisor 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS 🧘 Wellness Website LinkedIn All Job Openings Manage complex business relationships as a Senior Customer Success Manager at PetDesk. Leverage customer data for risk mitigation and drive product adoption in veterinary practices. 🇺🇸 United States – Remote 💵 $68k - $80k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaSaccount strategiesrisk managementcustomer retentioncustomer expansionupsellcross-selladoption-led growthAI-generated signalsproduct knowledge

Soft Skills

executive presencetrust buildingleadershipcommunicationvalue-orientedadaptabilityconfidencestrategic thinkingstakeholder engagementrelationship management