Clickstop, Inc.

Customer Service Specialist

Clickstop, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Urbana • Alabama • Florida • United States

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About the role

  • Aligning with Clickstop’s Core Values to drive our culture and business forward.
  • Providing an industry best customer experience for one of our e-commerce brands, Fasteners Plus.
  • Recognizing and identifying customer needs and opportunities by being a great listener.
  • Continuously improving our processes.
  • Managing platforms, data, and processes in an organized and effective manner to ensure all key team members are executing their work with the best information possible for the customer.
  • Working within a highly collaborative team and strategizing with our Marketing, Operations, Freight, and Purchasing teams to drive sales and provide exceptional customer service.
  • Demonstrating our commitment to our brand promise by providing customers what they want, when they need it on their first call.
  • Completing daily tasks while living out our values and code through self-awareness and integrity.
  • Openly discussing and relaying information with stellar follow-up and execution.
  • Celebrating what is going well while identifying opportunities for growth.

Requirements

  • Employee has been employed with Clickstop for at least 6 months.
  • Employee is Engaged.
  • Employee is meeting the expectations of their current role.
  • Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.
  • Employee and their current manager have discussed the opportunity prior to applying.
  • Must be authorized to work in the United States.
  • Employment is contingent upon the completion of a satisfactory background check.
Benefits
  • Comprehensive training program.
  • A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)
  • An entrepreneurial environment where opportunities are endless for those who seek them.
  • Effective and impactful cross-department collaboration opportunities with our highly dynamic Clickstop teams!
  • Recognition for personal, team, and company accomplishments - Clickstop’s success is a reflection of your engagement and excellence!
  • We offer great full-time benefits including a competitive compensation package and a generous amount of time off. But what truly sets us apart is how we work and the environment we work in!
  • Health Insurance ($0 Premium option)
  • Dental & Vision Insurance
  • PTO, Paid Holidays, and Birthday and Volunteer Time Off
  • Life and Disability Insurance
  • 401K Match
  • ESOP – After one full year of service and minimum hour requirement is met
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer experiencelisteningprocess improvementorganizationcollaborationstrategizingcommunicationself-awarenessintegrityfollow-up