Clickstop, Inc.

Customer Support

• Aligning with Clickstop’s Core Values to drive our culture and business forward.
• Providing an industry best customer experience for one of our e-commerce brands, Fasteners Plus.
• Recognizing and identifying customer needs and opportunities by being a great listener.
• Continuously improving our processes.
• Managing platforms, data, and processes in an organized and effective manner to ensure all key team members are executing their work with the best information possible for the customer.
• Working within a highly collaborative team and strategizing with our Marketing, Operations, Freight, and Purchasing teams to drive sales and provide exceptional customer service.
• Demonstrating our commitment to our brand promise by providing customers what they want, when they need it on their first call.
• Completing daily tasks while living out our values and code through self-awareness and integrity.
• Openly discussing and relaying information with stellar follow-up and execution.
• Celebrating what is going well while identifying opportunities for growth.

Customer Service Specialist