Customer Service Specialist

Clickstop, Inc.

Customer Service Specialist providing industry-leading support across phone and email for Clickstop’s e-commerce brands. Aligning with core values to enhance customer experience and drive business forward.

Posted 5/8/2026full-timeUrbana • Alabama, Florida, Iowa, North Carolina, Pennsylvania, South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Aligning with Clickstop’s Core Values to drive our culture and business forward.
In this role, Communicative, Responsible, Decisive, Enthusiastic, and Courageous stand out.
Providing industry-leading customer support for one of our e-commerce brands.
Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.
Completing daily tasks while living out our values and code through self-awareness and integrity. 
Celebrating what is going well while identifying opportunities for growth. 
Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.
Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.
Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.
Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.

Requirements

What you’ll need

Employee has been employed with Clickstop for at least 6 months.
Employee is Engaged.
Employee is meeting the expectations of their current role.
Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.  
Employee and their current manager have discussed the opportunity prior to applying.

Benefits

Comp & perks

Comprehensive training program.
4–6 weeks of learning about the company, products, processes, and people.(Onsite requirement during this initial training period for optimal results). Continued support as you build confidence and grow your impact.
A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)
An entrepreneurial environment where opportunities are endless for those who seek them.
Meaningful collaboration opportunities across highly dynamic Clickstop teams.
Recognition for personal, team, and company accomplishments.
Competitive compensation and a highly valued full-time benefits package:
Health Insurance ($0 Premium option), Dental & Vision Insurance
Paid Holidays, Wellness, Volunteer, and Birthday PTO
Life and Disability Insurance
401K Match
ESOP – After one full year of service and minimum hour requirement is met

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CommunicativeResponsibleDecisiveEnthusiasticCourageousSelf-awarenessIntegrityAttention to detailSolution-orientedEngaged