Clicksign

Analytics Engineer

• Development and execution of data transformation models (ETL/ELT) to produce strategic business metrics.
• Join the Clicksign Data team, acting as the bridge between Data Engineers and Data Analysts.
• Implement automated tests to continuously maintain data reliability.
• Create clear and concise documentation to ensure data consumers' autonomy and support team scalability.
• Serve as a reference for validating models and analyses produced by peers.

Senior Analytics Engineer

Customer Success Manager

• Develop relationships within assigned accounts across all lines of business;
• Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk;
• Monitor and support customer satisfaction, metrics, engagement, and retention across the customer portfolio using available tools, proposing improvement actions when necessary;
• Recommend and drive continuous improvement initiatives to enhance product adoption and the overall customer experience, interacting with and sharing insights with Clicksign’s Solutions and Product teams;
• Follow up on and record customer requests through the company's official communication channels;
• Drive adoption of our solutions and services by presenting best practices and designing actions that aim to achieve the customer’s desired outcomes;
• Manage the performance of high-complexity customers in the use of products and services, monitoring customer success criteria and anticipating potential issues;
• Create and present reports tracking the customer's key indicators when required.

Customer Success Analyst, People with Disabilities – PWD

Backend Engineer

• Ensure our customers have a smooth, intuitive, and pleasant user experience.
• Develop and maintain web applications using Vue.js, Nuxt.js, and TypeScript;
• Collaborate with designers and back-end developers to create dynamic, responsive user interfaces;
• Write clean, scalable, and well-documented code;
• Ensure compatibility across different browsers and devices;
• Evolve Clicksign's core product by integrating new features with a focus on quality and scalability.
• Write clean, efficient, and well-organized code, applying development best practices.
• Plan and execute automated tests (unit and integration) to ensure system stability.
• Actively collaborate with other teams, promoting knowledge sharing and continuous improvement.
• Explore and apply Artificial Intelligence solutions whenever they make sense for the business.

Senior Analytics Engineer

Customer Success Analyst, People with Disabilities – PWD

Backend or Frontend Developer – Affirmative Hiring for People with Disabilities