Customer Success Analyst, People with Disabilities – PWD

Clicksign

Customer Success Analyst responsible for developing client relationships and ensuring satisfaction with Clicksign's services. Proactively addressing needs and enhancing the customer experience.

Posted 6/2/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop relationships within assigned accounts across all lines of business;
Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk;
Monitor and support customer satisfaction, metrics, engagement, and retention across the customer portfolio using available tools, proposing improvement actions when necessary;
Recommend and drive continuous improvement initiatives to enhance product adoption and the overall customer experience, interacting with and sharing insights with Clicksign’s Solutions and Product teams;
Follow up on and record customer requests through the company's official communication channels;
Drive adoption of our solutions and services by presenting best practices and designing actions that aim to achieve the customer’s desired outcomes;
Manage the performance of high-complexity customers in the use of products and services, monitoring customer success criteria and anticipating potential issues;
Create and present reports tracking the customer's key indicators when required.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Business Administration or a related field;
Experience in customer service and managing large corporate accounts;
Strategic mindset, strong analytical skills, and the ability to manage and deliver on metrics;
Proficiency with presentation and analysis tools (PowerPoint, Google Slides, Excel, Google Sheets);
Previous experience in the SaaS market;
Experience using HubSpot.

Benefits

Comp & perks

100% remote work.
Trust-based culture focused on results, offering significant challenges and learning opportunities.
Autonomy and ownership in a collaborative and empathetic environment.
Feedback culture with regular 1:1s and human leadership without micromanagement.
Comprehensive benefits such as meal/food allowance, childcare support, home office allowance, health coverage, education and culture benefits, Gympass, birthday day-off, discounts on therapy and English courses, among other partnerships.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccount managementanalytical skillsmetrics managementpresentation skillsdata analysisSaaS experiencereport creation

Soft Skills

relationship buildingstrategic mindsetproactive engagementcustomer satisfaction monitoringcontinuous improvementproblem anticipation

Certifications

Bachelor's degree in Business Administration