Inside Sales Representative – Retention
Aura
Bilingual Collections Representative
Clicklease
full-time
Posted on:
Location Type: Office
Location: West Valley City • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $50,000 per year
Job Level
JuniorMid-Level
About the role
- Partnering with lessees to understand the reason for account delinquency and evaluating the customer’s financial situation
- Negotiating full payments or structured repayment terms based on customer capability
- Consistently learning and applying operational policies and State & Federal regulations governing collections
- Demonstrating professionalism and empathy during every customer interaction while exercising assertiveness when required
- Managing structured workdays with monitored calls for quality and accuracy
- Demonstrating strong organizational and time management skills to achieve department productivity metrics
- Completing other duties as assigned by leadership
Requirements
- 2+ years of experience in a high-volume collections or account recovery role
- Strong verbal communication skills and intermediate-level writing ability
- Ability to remain courteous and professional with past-due customers
- Capacity to follow instructions from leadership and proactively solve problems
- Self-motivated and organized; able to work independently or collaboratively
- Fluent in English and Spanish — both written and verbal communication
- Ability to work Monday through Friday with occasional Saturday shifts
- Legally authorized to work in the United States
Benefits
- $40,000 - $50,000 base salary (depending on experience)
- Opportunity to earn performance-based bonuses
- Competitive salary and 401(k) with company match
- Generous paid time off and 11+ holidays
- Health, dental, and vision insurance
- Company-paid life and disability coverage
- HealthJoy benefits platform and telehealth access
- Ability to become eligible for work-from-home (WFH)
- Meaningful work with a fun, supportive team
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationwriting abilityprofessionalismempathyassertivenessorganizational skillstime managementproblem-solvingself-motivationcollaboration
