ClickHouse

Technical Customer Support Engineer – APJ

ClickHouse

full-time

Posted on:

Location Type: Remote

Location: Singapore

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Tech Stack

CloudDistributed SystemsGoSQL

About the role

  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
  • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
  • You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
  • You will build strong, trusted relationships with colleagues, customers, and partners

Requirements

  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong written and verbal English and German communication skills and the ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
  • The ability to build trusted relationships with colleagues, customers, and partners
  • You are self-driven, curious, and eager to continuously learn and grow.
Benefits
  • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
  • Healthcare - Employer contributions towards your healthcare.
  • Equity in the company - Every new team member who joins our company receives stock options.
  • Time off - Flexible time off in the US, generous entitlement in other countries.
  • A $500 Home office setup if you’re a remote employee.
  • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ClickHouseSQLOLAPcloud-native SaaSdistributed systemsSupport EngineerConsultantDatabase AdministratorSite Reliability EngineerSolutions Engineer
Soft skills
customer servicecommunicationteamworkempathyproblem-solvingrelationship buildingself-drivencuriositycontinuous learningglobal engagement