Cleveland Clinic

Lead Systems Analyst – Pharmacy Ambulatory, Community Support

Cleveland Clinic

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Job Level

Senior

About the role

  • Provide informatics and systems support for pharmacy operations
  • Partner closely with pharmacy operations teams, providers, nurses, IT/Epic support, and analytics partners
  • Optimize workflows and enhance patient care through technology
  • Build, maintain, and improve Epic functionality, supporting medication dispensing processes
  • Troubleshoot system issues, and lead upgrades, testing, and implementations
  • Deliver end-user support and training while driving continuous system improvements

Requirements

  • Bachelor's Degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field
  • 6 years of system implementation experience, including directing, planning and scheduling a major information system project OR High School Diploma / GED or equivalent and 9 years of experience OR Associate’s Degree and 7 years of experience
  • For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date
  • Understanding of networking/distributed computing environment concepts
  • Understands principles of client/server configuration
  • Excellent knowledge of messaging technology and project management skills
  • Must have strong communication skills (both written and verbal) and the ability to work independently.
Benefits
  • Endless support and appreciation
  • Opportunities to learn, grow and serve patients
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
informatics supportsystems supportEpic functionalitysystem implementationtroubleshootingproject managementworkflow optimizationpatient care technologyclient/server configurationnetworking concepts
Soft Skills
communication skillsindependent workend-user supporttraining deliverycontinuous improvement
Certifications
ITIL Foundations