Voice Communications Specialist
Cleveland Clinic
full-time
Posted on:
Location Type: Office
Location: Willoughby Hills • Ohio • United States
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Job Level
About the role
- Operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences
- Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance
- Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures
- Direct hospital personnel request conference calls to conference company as procedures described
- Provide assistance to hospital patients with dialing instructions, placing calls and answering questions
- Provide overhead and long-range paging services to the FHC and other outside callers as applicable
- Expedite medical emergency and crises intervention procedures using page and established procedures
- Assist staff with out-of-service pages by performing program changes using page systems
- Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units
- Assist personnel in contacting on-call physicians and other on-call personnel
- Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable
- Operate various systems and facsimile equipment
- Send domestic and international telegrams using telex format on CRT
- Receive, log and dispatch incoming telex and facsimile messages
Requirements
- High School Diploma
- A minimum of 1 year of Call Center or telephone operator experience
- Or 2 years of Customer Service experience
- Understanding of networking/distributed computing environment concepts and principles of client/server configuration
- Excellent knowledge of messaging technology and project management skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telecommunication systemstelephone console operationcall routingpaging systemsmessaging technologytelex formatfacsimile equipmentnetworking conceptsclient/server configurationproject management
Soft Skills
communicationcustomer serviceproblem-solvingcrisis interventionassistanceorganizationattention to detailinterpersonal skillsteam collaborationadaptability
Certifications
High School Diploma