Cleveland Clinic

Contact Center Support Operator

Cleveland Clinic

part-time

Posted on:

Location Type: Remote

Location: Ohio • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Answer inbound calls and navigate database to transfer callers
  • Process on-call via alpha page or phone call
  • Provide assistance in emergency situations
  • Answer routine questions and provide information to the public
  • Perform various data entry tasks

Requirements

  • High School Diploma or GED required
  • Emergency Medical Dispatch (EMD) certification preferred
  • Minimum of 1 year of call or contact center or telephone operator experience, or 2 years of customer service experience
  • Experience in Health care or a related field preferred
Benefits
  • Comprehensive offerings to support caregivers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryemergency medical dispatch
Soft Skills
communicationcustomer serviceproblem solving
Certifications
High School DiplomaGEDEmergency Medical Dispatch (EMD)