Clinical Support Specialist
Cleveland Clinic
full-time
Posted on:
Location Type: Office
Location: Vero Beach • Florida • United States
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About the role
- Provide initial and ongoing training and support to clinicians for the adoption and optimal use of the electronic medical record (EMR)
- Utilize Epic tools and clinical workflows to deliver in-person and remote “at-the-elbow” assistance
- Serve as a subject matter expert for new providers
- Onboard new clinicians and provide ongoing guidance to existing staff
- Collaborate with project teams on initiatives such as AI
- Deliver high-level live help desk assistance
- Identify opportunities for improvement in workflows and work with the ITD teams that design improvements
Requirements
- Bachelor's degree and three years of experience in a clinical setting, preferably in a multi-entity health care system OR Master’s Degree and two years of experience OR Associate’s Degree and five years of experience OR High School Diploma/GED or equivalent and seven years of experience
- Experience typically supported by license in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)
- Strong clinical background and knowledge of patient care setting and clinical practice
- ITIL Foundations certification is required within 6 months of position start date
Benefits
- Health insurance
- Comprehensive offerings for health, well-being, and future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electronic medical record (EMR)Epic toolsclinical workflowsAI initiativeshelp desk assistanceworkflow improvement
Soft Skills
trainingsupportcollaborationguidancesubject matter expertise
Certifications
ITIL Foundations certification