Technical Account Executive
Clerk.com
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as both the technical and commercial owner for assigned accounts: guide customers through onboarding, unblock them technically, handle pricing and contracts, and ensure long-term growth.
- Own a set of high-potential accounts, ensuring successful launch, adoption, and ongoing expansion.
- Qualify and prioritize inbound opportunities while experimenting with selective outbound in high-value segments.
- Lead discovery and demos with external audiences from engineers to CXOs to understand objectives and translate requirements into solutions.
- Oversee onboarding in collaboration with field-facing teams to ensure excellent user management experiences.
- Contribute to the team’s revenue and retention goals by building trusted relationships and increasing customer lifetime value.
- Analyze processes and instigate changes to help scale user operations.
- Surface customer insights to product and engineering, ensuring the roadmap reflects real-world needs.
Requirements
- You have a users-first mindset, and keep their needs at the forefront of everything you do.
- You have a passion for driving growth and helping the team achieve shared targets.
- You have technical depth, able to dive into APIs, developer workflows, and modern web stacks without needing to hand off.
- Have an extensive background working in a similar customer-facing role (e.g. sales, solutions, or partnerships).
- You’re energized by managing a pipeline of opportunities and turning them into long-term partnerships.
- You enjoy being a trusted advisor, balancing technical credibility with a sharp focus on business outcomes.
- Thrive in a cross-functional, collaborative environment.