Cleerly

Client Support Specialist

Cleerly

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $80,000 per year

About the role

  • Triage and troubleshoot problems and identify issues requiring Product, Quality, or Engineering attention, while also addressing user error or unexpected behavior
  • Process user changes within the software system
  • Stay current on product updates, changes, and tests that could affect front line teams, working closely with other team members to ensure internal knowledge is kept current.
  • Scheduling CCTA (coronary CT angiogram) appointments with imaging centers nationwide; ability to navigate imaging centers and providers that Cleerly may not have a prior relationship with
  • Collecting payment from patients using a third party payment platform
  • Manage workflows and time commitments for quick and thorough resolution
  • Support evolving business needs and volume by acquiring targeted expertise across multiple product types and tools
  • Manage ticketed complaints in accordance with Regulatory policies

Requirements

  • 2+ years of experience working in fast-paced, data-focused, and investigative environment
  • Triage for complaints and surface through internal workflow with Medical Science Liaison and Regulatory and Quality teams
  • Experience designing workflows and processes
  • 2+ years’ experience with Salesforce or other CRM Ticketing systems
  • Proven critical thinking skills
  • Ability to manage open cases concurrently and maintain follow-up until resolution
  • Demonstrated ability to gather and quantify evidence needed to fully investigate and solve reported issues
  • Ability to distinguish product issues, quality risks, and user error root causes
  • Excellent verbal/written communication skills, with the ability to explain technical concepts in a simple way to non-technical audiences
  • Must be willing to work in PT or MT time zones, and work either 11am - 7pm PST, or 12pm - 8 pm MST shifts
Benefits
  • 10% target annual bonus
  • stock options
  • paid benefits
  • employee perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow designdata analysisproblem triagecritical thinkingissue resolutionevidence gatheringuser error analysis
Soft Skills
communicationtime managementcollaborationadaptability