Clearwave Fiber

Customer Support

• Support high-priority processing tasks, assist during peak volumes, and cover critical functions when coverage is tight
• Provide backup support across Collections, Operational Audits, and Customer Support teams as needed
• Process administrative tasks including disconnection requests, referral and recapture programs, and promotional code applications
• Manage recurring administrative workflows and assist in manual processing tasks as assigned
• Conduct complex bill reviews and account corrections to ensure timely resolution of escalated customer issues
• Assist with system updates and corrections as part of legacy cleanup projects
• Support order entry and account corrections of Bulk and EMA MDU account types
• Enter and update customer data accurately across multiple systems
• Efficiently manage assigned workloads and meet task deadlines in a dynamic, fast-paced environment
• Demonstrate flexibility by adapting to shifting priorities and responding to leadership direction in real time to maintain optimal productivity
• Maintain a high level of confidentiality and accuracy in handling sensitive account information
• Demonstrate strong communication and collaboration skills with both internal teams and customers
• Project work as needed
• Keep knowledge base up to date

Operations Support Specialist