Clearwater Analytics

Product Manager

• Work with clients, prospects, subject matter experts, sales leaders and other product managers to define a product strategy and roadmap including prioritizing work and providing business justification for decisions
• Build deep expertise in client problems, personas and the value of our solutions.
• Generate new ideas that drive growth and customer satisfaction specifically for the regulatory products in the EMEA market
• Keep a pulse on the EMEA regulatory market including changing regulations
• Identify and help understand and document the requirements for development projects to ensure the product is built right
• Guide and challenge Product Managers on roadmap priorities.
• Communicate with internal and external stakeholders about development projects and the value they provide
• Collaborate with Marketing to create product marketing content such as demos, sales collateral, website content, blog articles and commercial decks.
• Enable sales, client services, and operations team on new product functionality and capabilities.
• Measure and drive product adoption, usage, and stability on a monthly basis.
• Evaluate, mentor and develop product managers dedicated to the EMEA market space
• Willingness and flexibility of working with colleagues across time zones and travel ~20% of the time to build and mentor team, coordinate with sales/stakeholders across markets, be visible in the market, and build relationships with prospects/clients

Senior Product Manager – BaFin Reporting

Technical Project Manager

• Provide end-to-end support for Clearwater’s Managed Cloud and Managed Security Services
• Develop and maintain project plans, including resource allocation, timelines, and budgets
• Identify and report on risks to project schedule, budget, and quality of deliverables
• Track and report on progress relative to plan for SOC engagements
• Initiate projects and coordinate delivery of service engagements, including planning and leading internal transition calls and client kick-off calls
• Proactively escalate potential client satisfaction issues, internal operational issues, and SOC team issues to senior leadership
• Regularly update projects in PSA, including status, milestone dates and known issues and risks
• Collaborate with the Consulting organization to optimize client satisfaction of shared clients and ensure bi-directional communication is occurring regarding engagements
• Support the development, communication, and presentation of SOC and Cloud metrics
• Serve as a main point of contact for clients, consultants, and contractors to help coordinate and manage SOC engagements

Customer Support

• Provide expert support for Portfolio Management Systems (PMS).
• Address complex client inquiries in EMEA timezone.
• Collaborate with internal teams and enhance service delivery.
• Investigate recurring issues to identify root causes and document findings.
• Deliver training programs for Level 1 support staff.
• Facilitate communication between teams for issue resolution.

Senior Product Manager – BaFin Reporting

Technical Project Manager

Client Service Product Support Specialist – PMS