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Client Service Product Support Specialist – PMS
Clearwater AnalyticsCS PMS Specialist providing expert support for Portfolio Management Systems. Addressing complex client inquiries and collaborating with internal teams at Clearwater Analytics.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio Management SystemsOrder Execution Management Systemsfinancial instrumentsListed SwapsComplex SwapsDerivativesroot cause analysisticket management
Soft Skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillsprioritisation managementintellectual curiositycross functional collaboration
Industry Keywords
client supportEMEA timezoneservice deliverytraining programsissue resolution
About the role
Key responsibilities & impact- Provide expert support for Portfolio Management Systems (PMS).
- Address complex client inquiries in EMEA timezone.
- Collaborate with internal teams and enhance service delivery.
- Investigate recurring issues to identify root causes and document findings.
- Deliver training programs for Level 1 support staff.
- Facilitate communication between teams for issue resolution.
Requirements
What you’ll need- 3-5+ years of experience in client support for Order Execution Management Systems or Portfolio Management Systems.
- Strong and deep understanding of financial instruments, Listed and Complex Swaps/Derivatives.
- Outstanding analytical and problem-solving skills.
- Outstanding communication and interpersonal skills, particularly in client-facing situations where clarity is key.
- Prioritisation management in identifying ticket urgency.
- Strong Intellectual curiosity for root cause analysis of problems and remedying these with optimal system solutions.
- Demonstrates strong cross functional collaboration skills and works effectively with diverse teams to deliver the best client outcome.
Benefits
Comp & perks- Health insurance
- Professional development opportunities