Client Service Product Support Specialist – PMS

Clearwater Analytics

CS PMS Specialist providing expert support for Portfolio Management Systems. Addressing complex client inquiries and collaborating with internal teams at Clearwater Analytics.

Posted 5/28/2026full-timeEdinburgh • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide expert support for Portfolio Management Systems (PMS).
Address complex client inquiries in EMEA timezone.
Collaborate with internal teams and enhance service delivery.
Investigate recurring issues to identify root causes and document findings.
Deliver training programs for Level 1 support staff.
Facilitate communication between teams for issue resolution.

Requirements

What you’ll need

3-5+ years of experience in client support for Order Execution Management Systems or Portfolio Management Systems.
Strong and deep understanding of financial instruments, Listed and Complex Swaps/Derivatives.
Outstanding analytical and problem-solving skills.
Outstanding communication and interpersonal skills, particularly in client-facing situations where clarity is key.
Prioritisation management in identifying ticket urgency.
Strong Intellectual curiosity for root cause analysis of problems and remedying these with optimal system solutions.
Demonstrates strong cross functional collaboration skills and works effectively with diverse teams to deliver the best client outcome.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Portfolio Management SystemsOrder Execution Management Systemsfinancial instrumentsListed SwapsComplex SwapsDerivativesroot cause analysisticket management

Soft Skills

analytical skillsproblem-solving skillscommunication skillsinterpersonal skillsprioritisation managementintellectual curiositycross functional collaboration