User Researcher
Clearwater Analytics
full-time
Posted on:
Location Type: Office
Location: Boise • California • Idaho • United States
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Salary
💰 $95,000 - $140,000 per year
About the role
- Plan and conduct end-to-end research across discovery, concepting, design validation, and post-launch evaluation using appropriate methods (e.g., interviews, contextual inquiry, workflow studies, usability testing, surveys, diary studies, and analytics-informed research).
- Partner with Product, Design, and Engineering to shape research questions, define hypotheses, and ensure research is embedded into delivery cycles.
- Build research plans, screeners, discussion guides, and test protocols tailored to institutional, role-based workflows (e.g., accounting, ops, portfolio/asset roles, reporting).
- Own or lead participant recruiting strategy for B2B research: o Identify target roles and segments, define inclusion/exclusion criteria, and determine sample approach. o Proactively surface and articulate recruiting risks (e.g., low incidence roles, account constraints, NDA/compliance needs, busy end-of-month cycles). o Collaborate with Client Services, Product, Sales, and account stakeholders to recruit responsibly and minimize customer burden.
Requirements
- 3+ years of user research experience, with significant B2B/SaaS research exposure.
- Demonstrated ability to research complex products and specialized user roles.
- Strong qualitative research skills (interviews, contextual inquiry, usability testing) and practical synthesis methods.
- Proven experience partnering with Design, Product, and Engineering in iterative product development.
- Ability to clearly articulate recruiting challenges and propose realistic plans, tradeoffs, and mitigation strategies.
- Experience delivering insights in compelling ways—presentations, workshops, reports, and storytelling grounded in evidence.
- Portfolio or case studies showing your process and impact (problem framing → method choice → insights → influence on product decisions).
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user researchqualitative researchusability testingcontextual inquiryinterviewsworkflow studiessurveysanalytics-informed researchresearch synthesis methodsB2B/SaaS research
Soft Skills
articulate recruiting challengescollaborationcommunicationproblem framingstorytellingpresentation skillsworkshop facilitationstrategic planningrisk assessmentinfluence on product decisions