Clearview Federal Credit Union

Call Center Specialist – Digital Experience

Clearview Federal Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Moon Township • Pennsylvania • United States

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Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Deliver courteous and professional service to members, supporting Clearview’s digital channels
  • Handle inquiries through phone, chat, and email, resolve technical issues
  • Promote products and services that fit members' needs
  • Assist with digital training for new hires as needed
  • Meet KPIs and call volume goals
  • Educate members on Clearview’s products and promotions
  • Stay updated on procedures, promotions, and member trends
  • Suggest improvements to workflows and member service

Requirements

  • High school diploma or equivalent
  • Minimum six months’ related experience
  • Call center and digital service experience preferred
  • Strong analytical, problem-solving, and communication skills
  • Technical proficiency and adaptability
  • Knowledge of credit union products/services
  • Dependable and flexible with scheduling
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical proficiencyproblem-solvinganalytical skills
Soft Skills
communication skillsdependabilityflexibility
Certifications
high school diploma