Clinical Application Support Specialist
ClearSky Health
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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About the role
- Serve as the primary support contact for all clinical applications.
- Apply strong critical-thinking and analytical skills to investigate, troubleshoot, and resolve complex application and workflow issues.
- Train and educate clinicians and staff on the effective, compliant use of clinical applications.
- Analyze clinical workflows and recommend system or process improvements to enhance efficiency and patient care.
- Support provider documentation workflows, including dictation and transcription-related functions.
- Conduct internal audits as needed to ensure system accuracy, data integrity, and compliance.
- Develop, maintain, and update application documentation, workflows, and training materials.
- Provide both technical and non-technical support to clinicians, operational staff, and senior leadership.
- Collaborate with IT teams, vendors, and external partners to resolve issues and implement upgrades or enhancements.
- Resolve complex issues with innovative solutions.
- Communicate issues, updates, and resolutions clearly to facility staff and senior management.
- Communicate system updates, downtime, and maintenance schedules clearly to facility staff and senior leadership.
- Investigate and escalate incidents, troubleshoot system and software issues effectively.
- Travel regularly to facilities to provide onsite support, training, and system implementations.
- Participate in a 24/7 on-call rotation to provide timely after-hours support.
Requirements
- Bachelor’s degree in healthcare, information technology, or a related field OR Minimum of three (3) years of experience in a clinical, rehabilitation, or healthcare setting.
- Information technology, troubleshooting and project management experience strongly preferred.
- Proactively learning and utilizing new technologies, concepts, and procedures as appropriate to requirements.
- Explaining/teaching, complex ideas to multiple diverse populations and skill levels, including those with limited IT and systems knowledge.
- Working with internal teams to obtain in-depth understanding of existing applications, software, systems and produce high-quality documentation.
- Managing time and priorities to meet deadlines.
- Supporting users on complex integrated systems.
- Utilizing and troubleshooting Microsoft O365 suite of applications, Windows 10, and Windows Server.
- Creating, managing, and maintaining users accounts and user attributes.
- Ability to maintain proper levels of confidentiality.
- Ability to travel as needed.
- Experience working in a team-oriented, collaborative environment.
Benefits
- Valued
- Treated with dignity
- Respected
- Provided educational and training opportunities
- Recognized
- Rewarded
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproject managementclinical applications supportworkflow analysisdocumentation developmentdata integritysystem compliancedictationtranscriptionuser account management
Soft Skills
critical thinkinganalytical skillscommunicationtraining and educationproblem-solvingtime managementcollaborationadaptabilityteachingconfidentiality