Operations

• Develop and implement policies, procedures, and process improvements across multiple programs.
• Create training materials, strategic workflows, and lead metrics/reporting initiatives.
• Conduct second-level reviews and ensure quality standards are met.
• Manage rebate and incentive application processing, ensuring compliance and accuracy.
• Resolve disputed rebate claims and maintain thorough documentation.
• Coordinate updates to program specifications, forms, and quality control procedures.
• Provide customer support via phone, internet, and correspondence, maintaining incentive databases.
• Advise customers on program participation, incentives, and policy interpretation.
• Develop training and process/procedure documentation.
• Create and track incentives metrics and workflows.
• Work with community partners and trade allies regarding incentives that are moderately to highly complex provide extensive troubleshooting and analysis.
• Handle difficult customer situations and bring them to resolution.
• Handle client calls for multiple programs or for moderate to highly complex incentives.
• Work on special projects
• Attend and lead regularly scheduled meetings

Operations Analyst

Field Operations Manager

Truck Driver – Operations Specialist

Operations Supervisor

Assistant Warden of Operations

Director of Sales Operations