Bilingual

• Provide project coordination and customer service for a program delivering low-to-no cost energy upgrades to customers living in Oregon.
• Develop trusted partnerships with clients, customers, community-based organizations, tradespeople and internal team members.
• Manage a large number of energy efficiency upgrade projects at various phases.
• Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls.
• Document conversations with customers, provide recommendations on products or services, and advise on program participation details.
• Identify and work with program team to remove roadblocks to project completion.
• Support customer qualification and conduct more complex data entry and incentive processing activities.
• Manage program data, and prepare, analyze, and review reports and spreadsheets for accuracy, completeness, errors, and eligibility.
• Maintain strong ongoing communications with participating customers.
• Propose programmatic enhancements to help level-up internal capacity.

Bilingual Energy Services Program Specialist, English/Spanish

Bilingual Licensed Clinical Social Worker (LCSW), Spanish

Bilingual Funding Associate

Product Stewardship Process Lead, Bilingual Spanish

Partner Support Coordinator, Spanish Bilingual

Bilingual LPN Care Coach