Bilingual Intake Coordinator
Vālenz® Health
Bilingual Energy Services Program Specialist, English/Spanish
CLEAResult
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $48,800 - $66,300 per year
Job Level
Mid-LevelSenior
About the role
- Provide project coordination and customer service for a program delivering low-to-no cost energy upgrades to customers living in Oregon.
- Develop trusted partnerships with clients, customers, community-based organizations, tradespeople and internal team members.
- Manage a large number of energy efficiency upgrade projects at various phases.
- Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls.
- Document conversations with customers, provide recommendations on products or services, and advise on program participation details.
- Identify and work with program team to remove roadblocks to project completion.
- Support customer qualification and conduct more complex data entry and incentive processing activities.
- Manage program data, and prepare, analyze, and review reports and spreadsheets for accuracy, completeness, errors, and eligibility.
- Maintain strong ongoing communications with participating customers.
- Propose programmatic enhancements to help level-up internal capacity.
Requirements
- Fluency in both English and Spanish is required
- 2-5 years’ work experience with non-profit organizations, residential contracting, community organizing, environmental advocacy, energy efficiency and/or construction project management
- Strong Microsoft Office skills, as well as strong writing and reporting skills.
- Reliable transportation is a plus, as you will travel up to 10% in this role.
- Strong communication and interpersonal skills.
- Ability to work under stress, interruptions, and tight deadlines.
Benefits
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryreportingproject managementenergy efficiencyincentive processing
Soft skills
communicationinterpersonalcustomer serviceproblem-solvingorganizational
