Healthcare Scheduling Advisor, Intermediate, Bilingual Spanish
Insight Value
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $28 per hour
Job Level
JuniorMid-Level
About the role
- Answers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed.
- Answers questions, handles routine matters and takes messages.
- Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures.
- Handles complex scheduling that often requires multiple appointments or with different providers and modalities.
- Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller.
- Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures.
- Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members.
- Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices.
- Completes all work assignments within the time allowed.
- Requests and processes payments for co-pays, pre-pays, and outstanding balances.
- Meets all key performance and call quality standards.
- Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed.
Requirements
- High School Diploma
- One year data look-up/data entry experience
- Two years’ experience in customer service involving complex analytical problem-solving skills
- One year experience in a call center with emphasis in a customer service/medical industry
- 6 months of Connection Advisor Associate experience or specialized clinic operational experience
- One year of remote work experience
- Bilingual Spanish -OR- An approved equivalent combination of education and experience
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryschedulingpatient registrationpayment processingdemographic information capturecall handlinganalytical problem-solving
Soft skills
customer servicementoringtime managementcommunicationteam collaboration
Certifications
High School Diploma