About the role
- Support Key Management and enterprise operations by configuring, maintaining, and optimizing software productivity tools
- Provide hands-on expertise, integration support, and user training for tool functionality and best practices
- Manage tool performance, licensing, usage tracking, associated databases and media
- Monitor tool usage, track licenses, and perform regular system and tool backups to ensure data continuity and security
- Support the installation, configuration, integration, customization, and evaluation of software tools
- Tailor and maintain technical documentation for tool installation, configuration, and backups
- Participate in evaluation and recommendation of new software tools to support evolving program needs
- Consult with team members and stakeholders and provide training and best-practice guidance
Requirements
- Active TS/SCI with Polygraph
- 14 years of combined experience in software engineering, systems engineering, systems administration, or configuration management
- 8 years of experience specifically working as a Tools Engineer
- Bachelor’s degree in a technical or business discipline (4 additional years of experience may substitute for the degree)
- Knowledge of IP Address Management (IPAM) and subnetting (IPv4/IPv6)
- IAT Level I Certification
- Experienced with integrating and supporting enterprise software tools in a secure environment
- Detail-oriented and organized in managing software licenses, documentation, and backups
- Collaborative team player with a strong focus on tool usability and end-user training
- Proactive in identifying and implementing process improvements through technology
- Able to adapt and troubleshoot in complex IT environments with minimal supervision
- (Nice to have) Experience with tools like IBM/Rational, HP Service Manager, or similar software productivity suites
- (Nice to have) Familiarity with Key Management environments and procedures
- (Nice to have) Strong written documentation skills
- (Nice to have) Prior experience supporting software in classified or mission-focused environments
- $10k annual training/education benefit
- 10% 401k contribution fully vested on day one
- Annual health allowance
- Annual technology allowance
- Access to a state-of-the-art technology lab
- Monthly TechConnect and DeepDive collaboration sessions
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software engineeringsystems engineeringsystems administrationconfiguration managementIP Address Management (IPAM)subnettingtool integrationtool customizationdata continuitydata security
Soft skills
detail-orientedorganizedcollaborativeproactiveadaptabletroubleshootingend-user trainingprocess improvementstrong written documentationstakeholder consultation
Certifications
Active TS/SCI with PolygraphIAT Level I Certification