Support Representative

ClearChoice Dental Implant Centers

full-time

Posted on: 2/6/2026

Location Type: Remote

✨ AI Apply

💰 $18 - $21 per hour

About the role

Serve as the first point of contact for prospective patients who have questions or need assistance with an upcoming appointment.
Spend a majority of time on inbound phone calls from prospective patients in need of support.
Make outbound phone calls to existing leads (no cold calling) who have expressed interest in our services.
Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation.
Show confidence and expertise overcoming objections.
Ability to thoroughly explain our services to prospective patients.
Listening empathetically to Prospective Patients needs and think critically to provide helpful solutions.
Guide callers through troubleshooting and navigating the online paperwork and online appointments.
Provide prospective patients with accurate driving directions to the location they are scheduled.
Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.
Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning

2+ years customer service experience.
1+ year of consultative sales experience.
Experience in dental, healthcare, or fields requiring a high level of empathy is a plus.
A confident approach and ability to build rapport.
Proficient active listening skills.
Must possess soft skills of patience, positivity and respectfulness.
Strong interpersonal skills as well as verbal communication skills.
Self-motivation, drive, and initiative.
Comfortable seeking and receiving coaching and guidance.
Ability to help others with basic computer and tech problem solving skills.
Experience with Salesforce is a plus.
Experience with G-suites is a plus.
Strongly in need of bilingual Spanish-English candidates.

Benefits

Medical, dental & vision benefits
Options for Flexible Spending Accounts and Health Savings Accounts.
401K Investment Plan
Company paid holidays and paid time off/vacation
Ongoing training and coaching
Phenomenal culture committed to supporting our employees to change the lives of those we serve

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceconsultative salesactive listeningcomputer problem solving

Soft Skills

empathypatiencepositivityrespectfulnessinterpersonal skillsverbal communicationself-motivationdriveinitiativerapport building