ClearChoice Dental Implant Centers

Consultant

• Owning the Consult (Sales) Process Throughout the Sales Cycle
• Educate Prospective Patients on ClearChoice’s Services
• Follow up Calls to Prospective Patients
• Building out Payment Plans for Potential Patients and align with their financial needs
• Creating a Robust Sales Book by Proactive Outreach and Community Engagement and Lead Generation
• Ensuring a Smooth and Seamless Transition from Consult to Procedure
• Manage the Referral-Based Lead Generation Process, Working with Existing Patients to Identify Future Patients
• Collaborate with Doctors and General Managers to Create and Drive Sales
• Other Duties as Needed

Traveling Patient Education Consultant

Analyst

• Monitor and analyze business operations in real-time, making adjustments and recommendations to improve service levels, staffing, and overall performance up to 2 weeks in the future
• Identify issues and opportunities that require immediate attention and work closely with operations teams and other stakeholders to ensure effective and efficient service levels.
• Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and service level adherence
• Set up and manage real-time alerts for deviations from established performance thresholds. Responds promptly to these alerts to mitigate any potential issues
• Allocate resources such as agents and queues dynamically to ensure optimal coverage during peak and off-peak hours while minimizing overstaffing during slower times
• Monitor and track agent adherence to schedules, taking corrective actions when necessary to maintain operational efficiency and to maintain service levels
• Collaborate closely with contact center supervisors and leaders to provide real-time updates on performance and works together to address challenges as they arise
• Maintain detailed records of real-time actions taken, performance trends, and key insights to support post-analysis and reporting
• Participate in ongoing process improvement initiatives to enhance real-time monitoring and response strategies, including the development of new tools and dashboards
• Analyze historical and current data to make short-term adjustments to forecasting models, considering factors like seasonality, promotions, and unexpected events
• Act as an agent support specialist, advising and solving for day-to-day operational requests including but not limited to workforce management, technical support, payroll adjustments, and time off requests

Traveling Patient Education Consultant

Real Time Analyst – Short Term Capacity Planner