CCT Manager – Performance
ClearChoice Dental Implant Centers
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
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About the role
- Partner with the Director of Patient Experience to develop and execute performance strategies
- Translate organizational goals into measurable performance targets
- Oversee performance components of the outbound strategy
- Support team leaders in implementing structured coaching and development plans
- Own the design, tracking, and improvement of performance dashboards and reporting metrics
- Collaborate with Workforce Management to ensure staffing models align with performance goals
- Partner with IT to support tools and systems that enhance agent performance
- Work closely with HR to support performance-related communication and initiatives
Requirements
- 3 years of progressive experience in sales performance management, call center operations, business analytics, or a related performance-focused role.
- Demonstrated ability to build performance systems, KPI frameworks, and process improvements with measurable impact.
- Experience with forecasting, staffing, workforce analytics, or reporting strongly preferred.
- Bachelor’s degree or relevant experience required.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales performance managementcall center operationsbusiness analyticsperformance systemsKPI frameworksprocess improvementsforecastingstaffingworkforce analyticsreporting
Soft Skills
collaborationcoachingdevelopment planningcommunicationstrategic thinking