Clear Star

Global Operations Specialist II

Clear Star

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage escalated orders, high-risk verifications, and complex exception cases
  • Serve as a point of contact for sensitive client and internal communications
  • Balance SLA performance expectations with heightened focus on quality and compliance standards
  • Apply advanced knowledge of verification processes, FCRA requirements, and quality controls
  • Conduct targeted quality reviews and support remediation planning
  • Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership
  • Reinforce accountability and consistency across distributed and international operational teams
  • Provide guidance and informal coaching to frontline Operations Specialists
  • Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
  • Maintain and enhance standard operating procedures to improve clarity and operational consistency
  • Analyze operational data to recommend workflow enhancements and error reduction strategies
  • Additional duties as assigned

Requirements

  • 2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent combination of education and experience
  • Strong analytical skills and sound professional judgment in complex or escalated cases
  • Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
  • Experience handling escalations and sensitive client communications
  • Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately
  • PBSA Certification preferred
  • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection
Benefits
  • Paid healthcare and life insurance premiums
  • Low-cost dental and vision insurance
  • Company-paid basic life insurance and a company-paid Short-Term Disability policy
  • Employee assistance program
  • 401(k) matching up to 4%
  • Time off
  • 9 company paid holidays
  • 2 additional days of paid time off for volunteer activities
  • Searching for Stars Employee Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysisquality controlsverification processesdata analysisworkflow enhancementserror reduction strategies
Soft Skills
analytical skillsprofessional judgmentcommunicationcoachingcollaborationaccountabilityproblem-solving
Certifications
PBSA Certification