Clear Concept Multisoftware

Manager

• Structure and govern the branching strategy (controlled Trunk-Based)
• Implement and maintain Semantic Versioning (SemVer)
• Organize and evolve CI/CD pipelines in Azure DevOps
• Ensure traceability between Work Items, PRs and published releases
• Establish a release calendar, freeze periods and technical checklist
• Implement deployment governance and a formal rollback plan
• Monitor metrics such as Deployment Frequency, MTTR and Change Failure Rate

Release Manager

Full-stack Engineer

• Develop and maintain applications using C# and .NET.
• Design and optimize queries and operations in SQL Server and MongoDB.
• Implement and manage messaging services using ServiceBus.
• Collaborate with squads to understand business requirements and translate them into technical solutions.
• Participate in code reviews and ensure development best practices are followed.
• Identify and resolve bugs and performance issues.
• Integrate internal and external systems, ensuring efficient communication between different services and databases.

Fullstack Developer, C#

Customer Success Manager

• **Relationship Management:** Develop and maintain strong relationships with clients, understanding their needs and objectives.
• **Onboarding:** Facilitate the onboarding process for new clients, ensuring they understand and effectively use our products.
• **Proactive Support:** Monitor client product usage and provide proactive support to address issues before they become critical.
• **Customer Education:** Conduct training sessions and webinars to educate clients on best practices and new product features.
• **Feedback:** Collect and analyze customer feedback to identify areas for improvement and collaborate with the product team to implement changes.
• **Reporting:** Generate regular reports on customer health, including usage, satisfaction, and retention metrics.
• **Renewals and Expansion:** Work with the sales team to identify contract renewal opportunities and service expansion.

Senior Customer Success Analyst

QA Engineer

• Plan, develop and maintain automated tests using Cypress with JavaScript/TypeScript
• Ensure coverage of functional, regression and integration tests
• Execute, analyze and report performance, load and stress tests, identifying risks and bottlenecks
• Integrate test automation into CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps or similar)
• Contribute to the definition of test strategies and acceptance criteria in partnership with Product and Development teams
• Investigate failures, log, track and validate defect fixes in management tools (e.g., Azure Boards)
• Promote quality best practices in agile environments, such as BDD and refinement sessions driven by clear acceptance criteria
• Collaborate on code reviews with a focus on automated tests and code quality
• Monitor and analyze quality metrics, such as test flakiness, defect rate and test suite execution time

Test Analyst – Mid-level

Backend Engineer

• Desenvolver e manter aplicações utilizando **C# e .NET Framework/Core**
• Implementar e otimizar consultas e operações em **SQL Server** e **MongoDB**
• Desenvolver e integrar **APIs RESTful e SOAP**
• Apoiar a implementação e uso de **mensageria e filas** (ex.: Service Bus)
• Atuar na integração entre sistemas internos e externos
• Identificar e corrigir **bugs e problemas de performance**
• Participar de **revisões de código**, seguindo boas práticas de desenvolvimento
• Colaborar com a squad para entender requisitos e propor soluções técnicas
• Apoiar a manutenção e evolução da arquitetura existente

Desenvolvedor(a) Fullstack Pleno, .NET, C#

• Develop and maintain strong relationships with clients, understanding their needs and objectives.
• Facilitate the onboarding process for new clients, ensuring they understand and effectively use our products.
• Monitor clients' product usage and provide proactive support to resolve issues before they become critical.
• Conduct trainings and webinars to educate clients on best practices and new product features.
• Collect and analyze customer feedback to identify areas for improvement and collaborate with the product team to implement changes.
• Generate regular reports on customer health, including usage, satisfaction, and retention metrics.
• Work with the sales team to identify contract renewal and upsell/expansion opportunities.

Customer Success Analyst – Mid-Level

• Develop and maintain applications using **C# and .NET Framework/Core**
• Design, implement and optimize operations in **SQL Server** and **MongoDB**
• Implement and manage **messaging services** (e.g., Service Bus or similar)
• Develop and integrate **RESTful and SOAP APIs**, ensuring efficient communication between systems
• Work in environments with **microservices architecture and event-driven design**
• Identify and resolve **bugs, performance bottlenecks and scalability issues**
• Actively participate in **code reviews**, ensuring development best practices
• Collaborate with squads to understand business requirements and translate them into technical solutions
• Ensure code quality, security and maintainability

Senior Fullstack Developer, .NET / C#

DevOps Engineer

• Atuar no **suporte N2** a aplicações **.NET** em ambiente produtivo
• Diagnosticar e tratar **incidentes, problemas de performance e falhas de integração**
• Analisar **logs, métricas e eventos**, apoiando a prevenção de falhas recorrentes
• Executar análises técnicas em **SQL Server** para investigação e correções emergenciais
• Participar de **incidentes críticos**, conduzir **RCA** e post-mortems blameless
• Trabalhar em conjunto com times de **desenvolvimento, DevOps e infraestrutura**
• Apoiar processos de **deploy, rollback** e validação pós-release
• Criar e manter **documentação técnica e runbooks**
• Apoiar e orientar tecnicamente o **suporte N1**

Analista SRE – Sustentação de Aplicações

• Develop and maintain applications using C# and .NET.
• Design and optimize queries and operations in SQL Server and MongoDB.
• Implement and manage messaging services using ServiceBus.
• Collaborate with squads to understand business requirements and translate them into technical solutions.
• Participate in code reviews and ensure development best practices are being followed.
• Identify and resolve bugs and performance issues.
• Integrate internal and external systems, ensuring efficient communication between different services and databases.

Full Stack Developer, C#

Data Engineer

• Desenvolver, manter e evoluir **pipelines de dados escaláveis e resilientes**, utilizando **Azure Data Factory** e **Python**
• Participar ativamente da **definição da arquitetura de dados**, contribuindo com boas práticas de modelagem, versionamento e organização dos dados no **Data Lake**
• Garantir a **integração de dados de múltiplas fontes**, como ERP, CRM, sistemas internos e APIs externas
• Criar e manter **modelos e estruturas otimizadas no SQL Server**, garantindo desempenho e confiabilidade
• Atuar em parceria com o time corporativo de dados, produtos e BI na entrega de **dashboards e relatórios no Power BI**, assegurando a consistência e qualidade dos insights
• Monitorar e otimizar a **performance de pipelines, jobs e consultas**
• Apoiar a evolução da **estratégia de dados da área**, propondo padrões, frameworks e iniciativas de melhoria contínua
• Colaborar com stakeholders de negócio, engenharia e produto para compreender necessidades e viabilizar **soluções orientadas a dados**

Engenheiro de Dados, Pleno

Software Engineer

• Develop and maintain applications using C# and .NET.
• Design and optimize queries and operations in SQL Server and MongoDB.
• Implement and manage messaging services using Service Bus.
• Collaborate with squads to understand business requirements and translate them into technical solutions.
• Participate in code reviews and ensure development best practices are followed.
• Identify and resolve bugs and performance issues.
• Integrate internal and external systems, ensuring efficient communication between different services and databases.