CleanSlate Centers

Counselor

• Review submitted claim denials/rejections for accuracy and payer specific guidelines
• Correct claim rejections, denials and file appeals based on internal and external guidelines
• Correctly respond to billing questions received via email, phone or mailed correspondence
• Utilize existing resources within the organization to properly resolve claims issues
• Review and address zero pay EOBs
• Patient billing including payment plans, printing/mailing bills, phone calls, etc.
• Identify and provide solutions for payer trends
• Billing Process Oversight: Billing Accounts Receivables, Denial Trends, Payment Posting, Eligibility, Refund Process
• Acceptable and reliable attendance and punctuality
• All other tasks or projects, as assigned.

Financial Counselor