Cleafy

Technical Customer Success

• Own a portfolio of strategic Italian enterprise customers end-to-end, acting as the primary point of contact
• Define and execute a clear account strategy per customer, with explicit priorities and trade-offs, prioritizing based on impact and risk, not client-driven urgency
• Challenge customers when usage, expectations, or requests are misaligned with long-term value
• Master Cleafy’s platform, fraud signals, and value positioning to speak with technical and business credibility
• Work hands-on in customer environments to analyze usage, identify patterns, and recommend better ways to create value
• Drive continuous enablement and ongoing onboarding so customers progress from “adopting the platform” to “getting results”
• Ensure customers clearly understand the value they get from Cleafy well before renewal, with no last-minute surprises
• Identify risks early and address them proactively to protect long-term value over short-term appeasement
• Lead Customer Business Reviews, with clear narratives and insights that make ROI explicit for Sales to close renewals & expansion

Technical Customer Success Manager

Attorney

• **Your Role**
• **As Legal Manager, you will:**
• - Own and lead the Legal function, defining priorities, processes, templates, and standards.
• - Manage and mentor a legal resource, ensuring quality, autonomy, and professional growth.
• - Act as the company’s internal legal advisor, supporting strategic and operational decisions.
• - Be the main legal point of contact for customers, partners, suppliers, and external counsels.
• **What You Will Do**
• **Commercial & Corporate**
• - Negotiate and manage SaaS contracts with customers, independently assessing legal and compliance risks.
• - Draft and review agreements with suppliers and partners.
• - Handle internal corporate documentation (BoD minutes, resolutions, etc.).
• - Support fundraising, investor negotiations, and M&A activities (data rooms, contract review).
• **Regulatory, Privacy & Cybersecurity**
• - Ensure compliance with key EU and Italian regulations, including GDPR, DORA, and core requirements of NIS2, Whistleblowing, Legislative Decree 231/2001, and AI Act.
• - Own and maintain privacy documentation (RoPA, DPIA, LIA, TIA, vendor appointments, etc.).
• - Deliver internal training on GDPR and company contract standards.
• - Support the Security Team during ISO 27001 and SOC 2 Type II certification processes.
• - Work with Product and Tech teams to ensure Privacy & Security by Design in new features and services.
• **Cross-functional support**
• - Collaborate on RFPs and customer due diligence processes.
• - Contribute to the drafting and review of company policies.
• - Continuously monitor legal and regulatory developments to prevent non-compliance risks.