Clayton

Senior Communications Specialist

Clayton

full-time

Posted on:

Location Type: Office

Location: Maryville • Tennessee • United States

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Job Level

Senior

About the role

  • Lead the strategy, planning, and execution of communications for Retail enterprise initiatives.
  • Design comprehensive, multi-phased communication plans that align with change management roadmaps, including stakeholder analysis, channel strategy, message architecture, and success metrics.
  • Partner with cross-functional teams and initiative owners to develop communication strategies that align with change milestones and business outcomes (Operations, Marketing, Sales, Corporate, HR, Tech, etc.).
  • Proactively identify upcoming initiatives and ensure leadership visibility and alignment.
  • Serve as a strategic advisor to senior leaders on communication approaches and messaging.
  • Serve as strategic steward of Retail communication platforms (Clayton HUB, Hotline, LINK), conducting regular audits, identifying gaps, and recommending platform enhancements or new solutions to maximize reach, engagement, and user experience.
  • Ensure content, layout, cadence, and tone align with brand expectations and Retail needs.
  • Train and support internal teams on communication tools, platforms, and best practices.
  • Translate corporate culture initiatives into compelling Retail narratives that resonate with field team members.
  • Champion team member experience through every communication touchpoint, ensuring messages are accessible, relevant, and reinforce Clayton's culture and values.
  • Leverage key moments (e.g., Operations Trips, major launches, contests, recognition) to energize the field.
  • Lead communications planning for marketing change initiatives, ensuring clarity, consistency, and adoption across the field.
  • Anticipate field questions, resistance points, and communication gaps; address them through intentional messaging and sequencing.
  • Partner with change management practitioners to integrate communication strategy into change roadmaps, ensuring alignment on stakeholder engagement, resistance management, and adoption milestones.
  • Conduct stakeholder analysis and communication needs assessments for major change initiatives.
  • Design feedback loops and listening strategies to gauge change readiness and communication effectiveness.
  • Manage multiple communications projects simultaneously, balancing priorities and deadlines.
  • Develop and maintain communication plans, timelines, and dependencies for major initiatives.
  • Analyze channel performance and engagement metrics; provide insights and recommendations to leadership.
  • Other responsibilities as assigned.

Requirements

  • Bachelor’s degree in Communications, Public Relations, Marketing, or a related major is required.
  • Minimum of 5 years of experience in communications, internal communications, public relations, or a related field, with demonstrated senior-level responsibility.
  • Proven experience developing and leading enterprise‑level communication strategies, especially in complex or matrixed organizations.
  • Strong understanding of change management principles (e.g., Prosci/ADKAR, Kotter) and experience integrating communications into change initiatives.
  • Demonstrated ability to build trusted relationships and influence leaders and cross‑functional partners without authority.
  • Exceptional writing, editing, and storytelling skills with a strong eye for detail, clarity, and brand consistency.
  • Experience using communication platforms, analytics, and measurement tools to evaluate performance and optimize strategy.
  • Ability to manage multiple projects, prioritize effectively, and operate with a proactive, self‑directed mindset.
Benefits
  • Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
  • Clayton provides competitive 401K programs including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
  • Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.
  • As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
  • At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.
  • Home Centers are closed on Sundays – we believe in offering a balanced working environment.
  • Clayton is committed to creating an inclusive workplace.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
communication strategystakeholder analysischange managementcontent developmentproject managementanalyticsperformance evaluationmessage architecturefeedback loopsstorytelling
Soft Skills
relationship buildinginfluencewritingeditingattention to detailclaritybrand consistencyproactive mindsetprioritizationteam support