Become a subject matter expert on ClassLink’s products and services
Lead onboarding and integration processes for new partners, ensuring smooth and timely technical and relational alignment
Develop and manage strategic relationships with assigned partners, serving as the primary point of contact from initial engagement through ongoing collaboration
Conduct initial outreach and discovery
Communicate and position ClassLink’s partnership and financial model
Define and maintain clear interaction workflows between ClassLink and partner organizations
Maintain consistent, proactive communication to foster trust and long-term engagement
Project manage technical integrations, coordinating with internal and external teams to ensure successful implementation
Efficiently manage high-volume correspondence (75+ emails daily), prioritizing tasks and responses in a fast-paced environment
Collaborate cross-functionally with internal teams (e.g., Product, Marketing, Client Services) and partner staff to expand opportunities and deliver mutual value
Design, implement, and manage partner programs and initiatives that enhance engagement and satisfaction
Continuously assess and improve the partner experience and internal partner management processes for efficiency and scalability
Mentor and support junior team members, providing guidance, knowledge-sharing, and coaching as needed
Contribute to special projects and cross-functional initiatives as assigned

Requirements

Bachelor's degree required
5+ years of experience in technology-focused roles with direct customer or partner interaction
Proven success managing strategic partnerships and external relationships
Project Management Certification (PMP, CAPM, or similar) - strong recommendations
Experience in education technology and/or identity and access management (IAM) systems preferred
Strong organizational and process improvement skills, with the ability to identify inefficiencies and help streamline workflows.
Understanding of how data connects across systems such as student information systems (SIS), learning platforms (LMS), and partner tools.
Familiarity with system integrations, APIs, and secure data exchange concepts.
Proficiency with common business and operational tools such as Microsoft Office, Google Workspace, Salesforce, Monday.com or similar platforms.
Understanding of user access, rostering, and single sign-on (SSO) concepts, or the ability to learn quickly.
Ability to troubleshoot issues, analyze root causes, and communicate solutions clearly to both technical and non-technical partners.
Strong problem-solving and analytical skills, with the ability to support scalable and efficient processes.
Experience using AI tools or automation to improve efficiency, streamline tasks, or enhance workflows is a plus.

Benefits

Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays
Parental Leave : 12 weeks fully paid for all parents
Retirement : 401(k) with 0.5:1 company match
Comprehensive Health Coverage : Medical, dental, and vision plans
Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance
Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
Lifelong Learning: Tuition reimbursement for continued education
Growth & Development: Coaching and internal programs to support career and personal growth
Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
Connection & Community: Annual company retreats and team events with bright, fun coworkers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementstrategic partnership managementsystem integrationsAPIsdata exchangetroubleshootingprocess improvementcustomer interactioneducation technologyidentity and access management

Soft Skills

organizational skillscommunicationproblem-solvinganalytical skillsmentoringcollaborationrelationship managementtrust-buildingtime managementadaptability

Certifications

Project Management CertificationPMPCAPM