CLASP

Business Operations Lead

CLASP

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Salary

💰 $110,000 - $135,000 per year

Job Level

Senior

About the role

  • KPI & OKR Management: Establish and manage the systems for tracking Key Performance Indicators (KPIs) and Key Results (KRs) with absolute rigor and consistency.
  • Operational Cadence: Facilitate executive and team meetings, ensuring agendas are clear, time is optimized, and information flows seamlessly across departments.
  • Special Projects & Analysis: Lead high-stakes analytical assignments, ranging from pricing strategy pressure tests to market research and financial analytics.
  • Executive Support & Insights: Translate complex data sets into polished presentations and concise bulleted insights for client-facing and all-hands decks.
  • Strategic Accountability: Act as a trusted partner to the COO, identifying blind spots and providing tough, honest feedback to ensure leadership remains effective.
  • Information Flow: Proactively identify and implement tools and processes to bridge communication gaps between cross-functional teams.
  • Own Meeting Coordination and Follow-Ups: Pair with the COO to support meeting scheduling and logistics, and to scale, streamline, and accelerate meeting follow-ups on his behalf.

Requirements

  • 4+ years of experience in management consulting, investment banking, private equity, or a high-growth and/or scaled Business Operations role, where extreme detail orientation and organizational skills are key.
  • Expert-level proficiency in Excel (the COO’s "love language") with the ability to build trusted, insight-driven models. Power user and veracious consumer of agentic AI tools to scale own and team efficiency.
  • Exceptional Written and Verbal Communication: Ability to take complex information and distill it into simple, executive-level narratives for PowerPoint or email. Ability to speak clearly, concisely, and persuasively in all settings.
  • Elite Organizational & Prioritization Skills: An ability to keep track of dozens of follow-ups and many workstreams without dropping a ball.
  • Quick Learner: Ability to listen attentively, learn quickly, and not make the same mistake twice.
  • High Emotional Intelligence: A "trained extrovert" (i.e not necessarily an actual extrovert) who is comfortable navigating complexity and holding senior leaders accountable with professionalism and polish.
  • Discretion: Demonstrated ability to handle the company’s most sensitive and confidential information with 100% integrity.
  • The "Scrappy" Mindset: A resourceful problem-solver who can move from high-level strategy to "getting in the weeds" of a project without missing a beat.
  • Deep Curiosity and Desire to Learn & Grow FAST: This role is not a 9-5, not nearly! You’ll love this role if you view this as an amazing opportunity to build something amazing with a view from the cockpit, and an opportunity to learn, stretch, and grow. If you’re doing it for prestige, compensation, or work-life balance, this won’t be a fit.
Benefits
  • Competitive cash and equity compensation
  • Health benefits (health, dental, & vision)
  • 401k matching
  • Commuter benefits
  • Flexible PTO policy
  • Opportunities to grow and perform in a fast-paced environment alongside a stellar team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI ManagementOKR ManagementExcelFinancial AnalyticsMarket ResearchData AnalysisPresentation SkillsModel BuildingAgentic AI ToolsAnalytical Assignments
Soft Skills
Written CommunicationVerbal CommunicationOrganizational SkillsPrioritization SkillsEmotional IntelligenceDiscretionProblem-SolvingCuriosityAdaptabilityAttention to Detail