Claryo, Inc.

Customer Success Manager

• Own the post-deployment customer lifecycle, including onboarding, adoption, retention, and expansion.
• Partner closely with Forward Deployed Engineers during and after deployments to ensure we’re driving customer value and ongoing success.
• Build strong relationships with customer stakeholders across operations, technical, and leadership teams.
• Drive customer adoption and usage, ensuring the product becomes embedded in daily workflows.
• Define and track success metrics (KPIs) tied to customer outcomes and operational impact.
• Identify opportunities for account expansion, including new use cases, sites, or product capabilities.
• Act as the voice of the customer, translating feedback into actionable insights for Product and Engineering teams.
• Develop and refine customer success playbooks to improve repeatability and scalability.
• Proactively identify risks to customer success and drive resolution across internal teams.