Customer Success Manager

Claryo, Inc.

Customer Success Manager role at a tech company assisting clients with adoption and scaling of our platform. Collaborating with teams to ensure customer success and operational improvements.

Posted 7/27/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $165,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Own the post-deployment customer lifecycle, including onboarding, adoption, retention, and expansion.
Partner closely with Forward Deployed Engineers during and after deployments to ensure we’re driving customer value and ongoing success.
Build strong relationships with customer stakeholders across operations, technical, and leadership teams.
Drive customer adoption and usage, ensuring the product becomes embedded in daily workflows.
Define and track success metrics (KPIs) tied to customer outcomes and operational impact.
Identify opportunities for account expansion, including new use cases, sites, or product capabilities.
Act as the voice of the customer, translating feedback into actionable insights for Product and Engineering teams.
Develop and refine customer success playbooks to improve repeatability and scalability.
Proactively identify risks to customer success and drive resolution across internal teams.

Requirements

What you’ll need

Experience in Customer Success, Account Management, or similar customer-facing roles in a B2B SaaS or technical product environment.
Strong ability to work with enterprise customers, ideally in operationally complex environments (logistics, supply chain, manufacturing, or similar).
Travel to warehouse facilities to work directly with customers (~ 2 weeks / month)
Comfort working with technical products, including ability to understand APIs, integrations, and data-driven workflows (no coding required, but technical fluency is important).
Proven track record of driving customer adoption, retention, and expansion.
Strong communication and relationship-building skills across both technical and non-technical stakeholders.
Ability to operate in early-stage startup environments with high ownership and ambiguity.

Benefits

Comp & perks

top-tier medical, dental, and vision coverage
401k with employer matching
equity
parental leave
unlimited vacation