Digital Account Manager

Clarivate

full-time

Posted on: 1/28/2026

Location Type: Hybrid

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About the role

Grow the Academia & Government portfolio through new sales and the expansion of existing business
Maintain customer relationships
Use internal and external resources to advance growth
Manage assigned territory and territory plan coordination
Work closely with product specialists, customer success, and renewal teams
Influence and motivate others in a matrixed sales organization
Focus on new and renewal business to expand Clarivate’s business within the territory
Create and nurture relationships with influencers/decision makers
Manage full portfolio forecast (renewals and new business)
Ensure client satisfaction and resolve issues
Enter activity and files into Salesforce for collaboration
Provide support and information to sales leadership

Bachelor’s degree or equivalent experience
5+ years of relevant professional experience, with 3+ years in content/technology sales (ideally with academic institutions)
Proficiency with Salesforce (or similar CRM)
Knowledge of Clarivate business, clients, and products
Excellent interpersonal skills
Ability to assess the sales process and request participation from leadership when required
Ability to analyze, evaluate, and draw meaningful conclusions from data
Working knowledge of formal sales methodologies (i.e., Challenger, Miller Heiman)
Experience working in a matrixed organization

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales process analysisdata evaluationformal sales methodologiesChallenger methodologyMiller Heiman methodology

Soft Skills

interpersonal skillsinfluencemotivationclient satisfactionissue resolution

Certifications

Bachelor’s degree