Monitoring the health of our lending platform daily
Triaging and resolving escalated product support issues
Building the operational infrastructure that keeps both running smoothly
Daily tracking of loan lifecycle KPIs
Monitoring for product, integration, and configuration changes
Building and maintaining the daily/weekly reporting rhythm for leadership
Owning monitoring dashboards
Maintaining a structured log of platform events
Serving as the escalation point for complex product issues
Owning the support triage process
Building and maintaining internal support playbooks
Identifying recurring support themes and translating them into product improvement opportunities
Acting as the connective tissue between product, engineering, and operations

Requirements

4+ years of experience in fintech, consumer lending, or financial services
Working knowledge of the lending lifecycle: origination, underwriting, funding, servicing, and collections
Experience managing or triaging customer or partner support issues
Strong SQL skills
Experience with BI or monitoring tools (Databricks, QuickSuite, Looker, Tableau, or similar)
Analytical rigor paired with communication clarity
A detective's mindset: you don't just report that a number moved, you figure out why
Comfort operating in ambiguity at a startup

Benefits

Competitive compensation: $100,000 – $140,000 based on experience
Equity participation
Health benefits
401(k)
Flexible PTO
Hybrid work environment based in NYC

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLlending lifecycleoriginationunderwritingfundingservicingcollectionsanalytical skillsreportingproduct improvement

Soft Skills

communication claritydetective mindsetproblem-solvingoperating in ambiguityinterpersonal skillstriaging support issuesescalation managementanalytical rigororganizational skillscollaboration