Clarity

Technical Support Associate

Clarity

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $25 per hour

About the role

  • Own customer issues from first contact through resolution, ensuring nothing falls through the cracks
  • Provide high-quality technical support via email and chat, with a focus on clarity, accuracy, and empathy
  • Educate customers on how to effectively use different features and workflows across the Studio Designer and Mydoma platforms, helping them work more confidently and efficiently
  • Troubleshoot software, data, and workflow issues across Studio Designer and Mydoma
  • Ask thoughtful questions, investigate root causes, and provide accurate solutions
  • Identify patterns in customer feedback and proactively share insights with internal teams
  • Clearly document issues, resolutions, and learnings to improve future support outcomes
  • Stay deeply knowledgeable about our products, new features, and evolving best practices
  • Follow up with customers to confirm resolution and ensure they feel confident and supported
  • Create, maintain, and improve Knowledge Base articles and internal documentation to help customers and teammates find clear, accurate answers independently

Requirements

  • High school diploma or equivalent
  • Experience in technical support, customer support, or a related role (SaaS experience strongly preferred)
  • Strong technical aptitude and the ability to learn complex systems quickly
  • Excellent written and verbal communication skills, you can explain technical concepts to non-technical users with ease
  • A high sense of ownership and accountability for customer outcomes
  • Strong problem-solving skills and sound judgment when navigating ambiguity
  • Ability to prioritize effectively and manage multiple issues in a fast-paced environment
  • Experience with Microsoft 365
Benefits
  • Medical, Dental, and Vision insurance
  • Involuntary and Voluntary Life and AD&D insurance
  • Voluntary Long-term Disability
  • HSA with employer match
  • Voluntary Pet Insurance
  • Flexible paid time off, company-paid holidays, and parental leave
  • 401(k) plan with employer match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingdata analysisworkflow managementSaaS
Soft skills
communicationproblem-solvingownershipaccountabilityempathyprioritizationjudgment
Certifications
high school diploma