Clarity

Support Engineer

• Own customer issues from first contact through resolution, ensuring nothing falls through the cracks
• Provide high-quality technical support via email and chat, with a focus on clarity, accuracy, and empathy
• Educate customers on how to effectively use different features and workflows across the Studio Designer and Mydoma platforms, helping them work more confidently and efficiently
• Troubleshoot software, data, and workflow issues across Studio Designer and Mydoma
• Ask thoughtful questions, investigate root causes, and provide accurate solutions
• Identify patterns in customer feedback and proactively share insights with internal teams
• Clearly document issues, resolutions, and learnings to improve future support outcomes
• Stay deeply knowledgeable about our products, new features, and evolving best practices
• Follow up with customers to confirm resolution and ensure they feel confident and supported
• Create, maintain, and improve Knowledge Base articles and internal documentation to help customers and teammates find clear, accurate answers independently

Technical Support Associate