Clarity Clinic

Customer Support

• Ensure that patients are treated with the highest level of confidentiality and professionalism
• Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support
• Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed
• Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner
• Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries
• Responsible for Self-Pay AR and management of accounts with credit cards on file
• Collects patient payments and assists in posting payments as it relates to our collection processes
• Responsible for reviewing, identifying, and sending qualified accounts to collections
• Identify patient and insurance credits/refunds
• Create and manage patient payment plans
• Manage and run weekly statement files
• Responsible for return mail
• Handle mailing secondary claims to insurance companies, attaching copies of primary EOB
• Handle mailing collection letters to both insurance and patient as instructed by collection staff
• Work various tasks assigned as needed
• Maintain the strictest confidentiality according to the guidelines of company policies
• Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA
• Attend meetings as required
• Participate in development and training activities as required by management
• Adapt to change in positive and professional manner

Billing and Reimbursement Customer Service Representative

Therapist

• Provide evidence-based therapy sessions to a variety of populations from children/adolescents to adults, offering exceptional client care
• Manage a caseload of 12-24+ attended client sessions per week (part-time/ full-time optional)
• Ensure documentation is completed in a timely manner
• Oversight of assessments, evaluations, and treatment goals/plan consistent with clinical and administrative policies and procedures
• Participation in organizational trainings and professional development
• Promote, support, and demonstrate Clarity Clinic’s mission, vision and values through both behavior and job performance and adhere to policies, procedures, Compliance plan and Standards of Conduct on a day-to-day basis

Therapist II

• Provide evidence-based therapy sessions to a variety of populations from children/adolescents to adults, offering exceptional client care
• Manage a caseload of 12-24+ attended client sessions per week (Part-Time/ Full-Time optional)
• Our clinicians ensure documentation is completed in a timely manner
• The clinician has oversight of assessments, evaluations, and treatment goals/plan consistent with clinical and administrative policies and procedures
• Our clinicians participate in organizational trainings and professional development
• Our clinicians promote, support, and demonstrate Clarity Clinic’s mission, vision and values through both behavior and job performance and adheres to policies, procedures, Compliance plan and Standards of Conduct on a day-to-day basis

• Provide evidence-based therapy sessions to a variety of populations from children/adolescents to adults, offering exceptional client care
• Manage a caseload of 12-24+ attended client sessions per week (part-time/ full-time optional)
• Our clinicians ensure documentation is completed in a timely manner
• The clinician has oversight of assessments, evaluations, and treatment goals/plan consistent with clinical and administrative policies and procedures
• Our clinicians participate in organizational trainings and professional development
• Our clinicians promote, support, and demonstrate Clarity Clinic’s mission, vision and values through both behavior and job performance and adheres to policies, procedures, Compliance plan and Standards of Conduct on a day-to-day basis